1. There was a large crack in a window pane that was covered by masking tape. Clear tape would have been better to disguise it. Simple change. 2. The bath had a LOT of scratched chips out of it. 3. The spare toilet roll holder was at shin height so it made you sit on the toilet at an angle. 4. The bed was so close to the fire surround that you had to lean slightly to get past, after you had moved the elephant decoration statue out of the way first. 5. There were those ultrasoft pillows on the bed that you sink right into and when asked if we could get some firm pillows reception didn't even know if there were any available. Supplied us with more soft pillows instead. 6. Cobwebs around the ceiling and cornices right around the room. 7. Has a silly decorative serving style trolley doing nothing but no where to place a suitcase, never-mind 2 cases that would not have been in the way all the time. 8. Brasserie is one of those places that automatically add a 10% tip that you have to ask to be removed rather than being something you add to show an over-and-above experience. 9. Had wrong prices on bill, more than the menu stated. 10. Decor in the Brasserie and fine dining restaurant was trying to be modern in an old castle that you would expect the internal to match as part of the experience. The quality of the Brasserie tables and chairs was severely below expectations for the type of place it was portrayed as. 11. Even though the room was a good size it had no sitting chairs TBC

We booked afternoon tea with overnight stay. The place was very clean but some areas were quite dated, bathrooms and general toilets were modern & spotless. Staff were excellent; friendly and attentive. Food at teatime was lovely. The only two negatives was that some places were quite dark as using artificial candles, even receptionist struggled to see room number on the key when we were booking in. The other was afternoon tea was disappointing plus supposed to be with ‘Bubbles’. I have to agree with other customer negative reviews on the food. We were given one - under half filled glass of bubbly. When we asked if we could have another drink we were told we had to pay for it. This was a gift which I know was not cheap for what we received. Apart from this it was a good experience.

A lovely warm room in a medieval looking castle. Great setting, great staff and a tasty breakfast all for a great value price.

Great staff, brilliant accommodation and good food.

Yes

Staff members were professional and welcoming. Castle building and grounds were spectacular and beautiful. Excellent location.

The bed was a bit hard to sleep on. But everything else was perfect

Really enjoyed it, room was nice and breakfast was very good as well. Had afternoon sandwiches at the Brassiere and then ate at the 1851 in the evening. Wine cellar bar was very nice as well. Will visit again.

Staff were very friendly. Food and service were great. The view of the Castile as you arrive is stunning

Fantastic ALL round... from arriving, greeting, room, facilities, breakfast... all 5 star

Clean friendly staff

Room was nice, but a little rough round the edges… it is a castle after all though. Breakfast was really good! Plenty of choice and good quality food.

Food and service in the 1851 restaurant were excellent but the room factualities and general level of finish / attention to detail was severely lacking.

What a beautiful place, the staff were amazing, friendly and professional. The wine cellar was amazing. Highly recommend this place.

Perfect stay in an amazing venue, only slight let down was the breakfast arrived cold but i was in a rush so didnt mention it

On a business trip and came across this great hotel, grounds and ambiance superb great stay would love to return soon

Stayed for our Anniversary. Beautiful location. Reception staff friendly. Breakfast staff were amazing. Hairdryer packed up as cheap and no replacement. Bath panel Bradley marked and chipped. No biscuits with tea in room on arrival. Main restaurant very limited as set 7 course meal at £75 per person very expensive. Being able to explore the castle was a great bonus. Bath tubs with flowers in at entrance not fitting for grandeur of place. Would like to see brasserie open as bar during day. Perhaps a welcome drink for guests would be a nice touch.

Great fun to stay in a castle

Breakfast was good quality lots of options staff lovely and helpful

A real castle in extensive grounds. The tasting menu in the 1851 restaurant was excellent and very competitively priced.