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We arrived early in hopes of changing before starting our day in London. The staff pointed down the hall and offered a small lobby bathroom stall. For a five star hotel I would expect a gym or hospitality suite option. The hotel is very dark in the hallways between the elevator and rooms. Didn’t feel super inviting, almost eerie. The room was quite large in terms of European standards. If you have the option to stay across the street at the One Aldwych I much prefer that hotel.

Good location , close to Covent Garden , very modern , clean rooms and helpful staff . It’s great having STK attached to the hotel as well !

Very modern, new, clean hotel. Great gym, rooftop bar is a can’t miss. Rooms very comfortable. Nice location. Issue with room AC on first night of stay was appropriately handled. Staff very helpful

The hotel was spotless and incredibly tidy. I absolutely loved the decor. The food was amazing and the rooftop bar was exquisite.

Roof top bar was amazing, staff were very helpful, nothing was too much trouble, location great for convent garden and theatres,

Amazing place. Everything from the hotel to the location to the staff. Would rate this 10 stars if I could.

The room was a good size, but smelt quite damp. If we had been staying for longer I would have asked to move room, but accepted it for one night. Location is good and the breakfast was very nice, although I would suggest staggering bringing out the three courses as there’s not much table room for cereal, a cooked English and pastries!

We have stayed at the hotel a few times. This time we felt that the room was a bit tired and in need of a refurbishment. The staff were very helpful as always. The rooftop bar was great. A shame that the atrium is no longer used as the reception area as it was the wow factor every time we visited the hotel.

We was on the 9th floor and the bar was directly above our room, loud music into the easily hours. Not the best nights sleep.

Excellent all round... hotel, staff, bar area... location, very good all round

What a Beautiful Hotel and the staff are amazing. They go above and beyond. I would like to say a Special Thank you to Hannah the Manager. Isabella for decorating our room for my Husbands surprise 50th Celebrations. Jezebel for our lovely vouchers. We had the most wonderful night. Thank you all we will definitely return. 5 ⭐️

Excellent hotel and location with great staff

Rooms were shabby inside. Looked dated and in need of a refit

The hotel was on The Strand, Central London. Everything is nearby!

Fantastic hotel. Great staff, great facilities and really central location to everything.

(Not for) ME London… This was bit of a disappointment. Overview The hotel has a 5 star rating, but really not a 5 star experience. Perfectly located on the junction of Strand and Aldwych, great for West End and Exploring the city, and if you are looking for a hotel for location, this is a pretty decent location - they also have a great dining option at Luciano’s, which was a very positive experience; the restaurant staff were super attentive and food very good. Rooms The rooms are a little tired and basic, base of bed has a white pleather trim that are all damaged and look tatty, the shower has metal trays like a public swimming pool that were dirty. Experience The room was very hot and the A/C wouldn’t drop below 25.4°c, the bad experience was that I couldn’t get the room cool, but trying to resolve the issue. I called multiple times and the Engineer had been sent to different rooms other than mine. It was only resolved when I went downstairs to speak with the front of house team - they ended up moving me. Then in my new room, I had a knock on the door and a cleaner said she was here to sort out the smell - again wrong room. In the morning, I had to call 3 times for an iron and ironing board, again sent to wrong rooms and had to wait 45 minutes. In short, whilst the staff were pleasant enough, it felt very disorganised and unprofessional. ME London is not a value priced hotel and there are much better hotels in London at the same price point, that have a far super

Excellent room and service

First class customer service

Great stay with very clean and spacious rooms. We were in a family trip to celebrate the end of the year. The place is surrounded by many theaters and it's located just a 15 minutes walk from London eye and other famous places. Service from the front desk, restaurants and the rest of the staff was amazing. Some of them speak Spanish which was even better for us. We used also the Concierge service a d the girls did an excellent job and gave us some options to spend the new year eve.