Hôtel Spa Excelsior

Explore Hôtel Spa Excelsior
7.8
Pleasant
From 1,001 reviews
Cleanliness

7.8

Room Comfort

7.8

Service and Facilites

8.4

Traveler Reviews Hôtel Spa Excelsior

Number of reviews per page
20
40
Top reviews
Eric
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We were looking for a quick romantic weekend getaway... We had a remarkable time between massages, finnish sauna, jacuzzi and indoor pool... We stayed in the President suite which was clean, spacious and cozy. We are looking forward to other great weekend ahead!
Chrystian
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Parking was easy and the restaurant had a great menu for the new year party.
Natalie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff were very courteous and the room was clean. However, there was no shampoo or conditioner provided at the property
Mandy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff is friendly. Pool was nice.
Marie-Josée
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Very old, no salt in driveway eventhough there was hail
Anna
icon-Leisure
Leisure
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Remote control of TV didn't work properly, we couldn't control the volume and had to stand up to change it all the time. Also there's no the option to control heating inside thr room. Was too hot and generator worked too loud. One of us couldn't sleep the whole night.
Fiona
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Room spotless. Nice pool & dinner. Wasn't t brave enough to step out into the snow to try out the sauna.
Isabelle
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Very clean hotel and room, access to dry Sauna and several hot pools. Staff was really welcoming and available without pushing to much. Same good experience with the restaurant in the Hotel. Excellent service and food!😍
Lindsay
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Although the staff was nice, the rest was not so good. We got there on Tuesday night, we declined room service as we stated we had only gotten there past 8:30pm therefore, we didn't need room service. And we never were offered room service before we left on Friday at 11:30am. We expected room service on Thursday, but by 4pm, we realized it was not going to happen. We had to ask for new towels, take our own trash out to a room in the lobby and we had to take our dirty towels there. We had two rooms and we had to do the same for both rooms. My daughter and hubby had to work remotely and the WIFI stopped working midday and was installe for the rest of our stay. And it was so cold at the hotel restaurant that we had to rush to eat so we did not catch a cold. Other guests were complaining. They were using space heaters but it was not enough. It is sad as it is a really nice place.
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stephane
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Le chauffage ne fournissait pas il fesait froid.
clara
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean room ,staff very kind, parking was easy , breakfast was good. Massage was excellent. Only 1 problem i was on 3th and no hot water to take a shower.
Daniel
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Très bien comme hôtel bon service et resto Amadeus très bien table d'hote
kim
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Staff was very courteous. The spa facility was great and so was the restaurant.
Marie
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Le personnel est serviable mais l’hôte est vieillot
Pete
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We stayed two nights and were very pleased with everything except that we could not control the room temperature as it seemed to be preset. No matter what we did, it kept it to one temperature. A bit too cool for just lounging but we had extra sweaters which made things better.
Karina
icon-Business
Business
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Le personnel est très gentil!
Jennifer
4.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

No heat , dirty, no working phone, broken fridge , Bally sheets. Smelly jacuzzi
Daniel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Nice place. Staff was friendly and nice. Presidents suite was big and clean. Maybe needs a bit of TLC but would definitely stay again.
Nicole
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

We enjoyed a one night stay. Kids enjoyed the pools and hot tub. Just what we were looking for, close to the restaurant we were going to.
Sara
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Sympa et confortable Un up date déco est de mise Nourriture bien et portion généreuse table d’hôte excellente! mais un petit nettoyage de la salle verrière serait à faire bord de fenêtre Accumulation de saleté Chambre Spa et piscine propre Josée est extraordinaire comme Masso :) Très bon rapport qualité prix pour une escapade last minute :)
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Number of reviews per page
20
40