Wonderful stay. I wish other hotels would learn from this one about hospitality. Will stay again!

Outstanding service from check-in to checkout. They have everything need in the hotel and the staff provides good recommendations as well.

Unique, old world Asian vibe. Staff are world class and experience couldn’t have been better. Centrally located and within walking distance of everything really. Highest recommendation.

Consistently excellent

I called ahead of time to see if I could check in early, because it was my anniversary for my girlfriend and I. I wanted to check in at 12:00pm, (check in was listed as 3:00pm on Expedia, and 4:00pm at the hotel). I was told by Andre that if I upgraded my room, it would be ready by 12:00pm. I arrived at the hotel around 12:30pm and the room was not ready, and I was told it would be ready in 1 hour. No big deal. We went and explored the city for 1 hour and never got a call. We showed up at the hotel and were told that the room was “almost ready.” So we waited 15 minutes and it was. We were told that our bags were in our room. We went up to the room and it was amazing. The view, the cleanliness, the attention to detail. But our bags were MIA. My girlfriend was furious because she wanted to shower and get dressed up for the evening and we had no clue where our bags were. I spoke with management (Dean if I remember correctly) and he apologized, and offered flowers, a card, and champagne to rectify the issue. Our bags showed up 15 minutes later along with the extra amenities as promised. After that, there were no issues. The hotel was great but the operations felt clumsy, riddled with false promises, and I felt like I was upsold on the room.

Very friendly staff, beautiful atmosphere and location. We had a wonderful time and would recommend to any travelers interested in exploring the downtown Toronto area.

Our stay was exceptional! From having my car door opened on arrival and bags being placed in the closet of the room to the Chef Concierge, Dean, waving goodbye as we left, we had nothing but 10 star service. I must say this was my first 5-star resort experience and it exceeded expectations. The hotel and rooms were beautiful. The room was clean and comfortable. I felt like I was at home but there’s no turn down service at my house! We had a great view of the city. It’s walkable to many venues, restaurants, and attractions. We enjoyed the pool, hot tub, and sauna. The staff there go the extra mile, too, with friendly greetings, opening doors, and offering fruit infused water. There is also a spa and gym that look nice but I did not use. We ate a late night snack in the lobby bar. Great atmosphere, service, and food. I have nothing but praise for this place. It was a truly memorable and enjoyable stay.

Great staying experience.. very neat & clean

Great stay and great amenities

Room was spotless. Staff made us feel like royalty. Location was perfect. Valet was awesome.

C’est le plus belle Hôtel !

Amazing hotel! Highly recommended ❤️we had a wonderful stay :)

Great for traveling with teens. Lots of attractions and restaurants in walking distance.

The staff was amazing since the moment we walked in to the moment we walked out. The room was clean, the bathroom was really nice. We tried the Boreal bath bomb and another bath salt, both made our mini staycation relaxing. We also had afternoon tea at the lounge. I am vegan and I was not disappointed. Each item burst in your mouth with flavour. Loved the whole experience. Z

We enjoyed the Shangri-La Toronto so much that we returned for a second stay during the same trip. Once again, everything was excellent — the hotel is elegant, beautifully maintained and incredibly comfortable, with warm and professional service throughout. It was the perfect place to relax after exploring the city, and the consistently high standard made both visits feel special. We would return without hesitation.

A wonderful stay in the heart of Toronto We had an amazing stay at the Shangri-La Toronto. The hotel is beautiful, luxurious and exceptionally comfortable, with friendly and attentive service throughout. The location was perfect for exploring the city, and everything about the experience felt special. We absolutely loved our stay and would happily return.

Es excelente este hotel, tiene mucha calidad en atencion,limpieza,moderno, su ubicación muy centrica, quedamos muy complacidos y los felicitamos

The service and care from the staff was wonderful! Food excellent. Would recommend!

We had high hopes for this hotel but unfortunately it didn’t feel 5*. A very cold check in experience considering we had been asked to let the team know in advance of our arrival from the UK. No hello, no welcome to the hotel, simply staring at a screen typing away - trying to upsell an upgrade room. Considering we spent 7 days here it simply felt like a room. The pool and sauna is very much not a relaxing experience either - lots of children and residents who don’t really care that people are on holiday. Ultimately in summation, this is a great choice for a short business trip but definitely not somewhere I’d recommend if you’re searching for a relaxing getaway downtown in Toronto.

The best hotel stay I have ever had