Excellent

Everything was ok

Beautiful clean room, very accomodating front desk. I was late leaving my late checkout but even still they incredibly gracious. The housekeeping especially were all incredibly wonderful and helpful.

Clean room and great staff

Service

Good staycation with water therapy(pool, steam room and sauna), comfortable bed, impeccable service, living up to the Shangrila standard

Everything about the stay was fantastic! We will definitely stay here again when in Toronto!

Loved the hotel. It was clean and beautiful with very friendly and helpful staff

Amazing experience

This is a very nice hotel with easy access to the subway system. The rooms are well appointed, clean and comfortable. The staff is all very friendly and helpful. My only complaint is that the entire lobby is part of their restaurant, meaning that you need a reservation to sit anywhere after 11am. The restaurant food is of average quality.

Unbelievable staff. I will stay here again. Beautiful rooms.

We arrived about 45 mins after check in started. The staff person we dealt with was very professional and courteous but for some reason our room wasn’t ready yet. She apologized profusely and we completely understood that sometimes these things happen. We waited about 20 mins and then finally our room was ready however when we got to the room it didn’t seem to be what we thought we booked. We thought the premier rooms had the bathrooms with the windows looking out into the city but this room did not. Maybe we got a Queen Executive room instead? The room we ended up with is clean but we have two shampoos and a conditioner in the bathroom and no body wash. Most hotels offer a body wash as well so seems odd for this being a 5 star hotel. We’re only here one night so not a big deal but given the cost of the room these all seem like things worth noting. We were also promised as a VIP Expedia customer that we would get a free drink. Something was mentioned about a half bottle of red wine being to our room but it’s unclear as to whether they were supposed bring it up to the room or whether the wine with the mini bar is what we’re supposed to have.

Was a little overrated for the price.

very attentive staff and great amenities. Room was great!

Spa was amazing. And I loved my room a lot. Will come back again

Perfect choice in terms of cleaness and foods

Wonderful stay, beautiful hotel!

Truffle fries are so good

Very polished and professional welcome, with the offer of wine and an upgrade after recognition of a special occasion

Atmosphere was beautiful