Really enjoyed our stay. The hotel provided a free shuttle service to and from the property, which made getting around very convenient. The staff were friendly and helpful throughout our stay, making us feel welcome from the moment we arrived. Our room was fantastic, with a beautiful view of the mountains that made the stay even more special. Overall, it was a comfortable and pleasant stay, and we’d happily stay here again.

The staff was very helpful and the property was gorgeous. For families who may not be familiar with this style of hotel, be aware that bathing facilities are either in a public onsen or you can rent a private onsen for 45 minutes.

Exceptionally clean hotel. Extremely pleasant, polite and professional staff. Extremely beautiful ryokan. Very close to unesco heritage. Breakfast was amazing.

Beautiful ryokan just steps away from some of the most iconic Nikko destinations. We stayed there for 2 days and were able to walk to everything. The ryokan is spotless, restful, and the dinners and breakfasts were marvelous.

Pleasant staff and useful shuttle pick up at Nikko train station. Perfect location to access temples and shrines. Thoroughly enjoyed spacious room and cleanliness. Refined meals with option to have western or japanese style breakfasts. Recommends without hesitation.

The property is conveniently located near Railway station as well as all shrines. We had a fabulous time at the property immersing in Japanese culture. All staff members did excellent job of providing great service. Receptionist staff (Mr Supun) was excellent with our checkin/checkout process as well as scheduling shuttle buses. Restaurant staff (Ms. Shiny, Ms. Nisa and Mr Okazawa) were very excellent in serving us breakfast and dinner. It has been truely an amazing experience.

I was travelling solo around Japan and on quite a tight budget so this was one of my pricier stays ... it was well worth it though! Lovely to have the Japanese style room for the experience - and the onsen was perfect having inside and outside options. The location was perfect - immediately adjacent to the key attractions of the area ... the only slight issue was lugging my bags up the hill as I missed the shuttle bus and made my own way there. The staff were very responsive thought coming out to help when they were aware - also with umbrella when raining. Food was an amazing experience - being of somewhat unadventurous vegetarian, I opted for the western breakfast which was lovely. However looking at the tables laid out for those who had a more traditional breakfast I can see that it was first class! I fully recommend this property for those visiting Nikko and all its historic sites - you won't be disappointed!

What stand our was the spacious room with two beds and tatami. Daily kaiseki breakfast and dinner were delicious and we didnt have to eat lunch everyday. Public onsen are well maintained as well. Great location with very short walking distance to the famous bridge and shrine.

The staff were very friendly and the room was beautiful. The onsen facilities were also very good.

Should not gave children there

Honeymoon stay exceptional!

We were shocked when we were asked to check out at 10am in the morning the next day ! As the day we check in was 5pm! I left my medication in the hotel and they refuse to checked and was advised that nothing was found ! Asking for beauty salon services the receptionist lady unwilling checked and gave us a displeasure look!

Great location - walking distance to the shrines - room 301 spacious with good views

Beautiful location, and great to see all the sights of Nikko. We struggled with the food from a western perspective, very traditional Japanese. But it was all cooked and presented beautifully and there was lots of it! We had the private onsen which was also lovely.

Good: Very close to the World Heritage sites, the famous bridge, a bus stop to the ropeway and waterfalls etc. Not good: the rooms (especially bathrooms) are tired. Some of the staff are terrific; the rest are untrained and/or not given the tools to do an excellent job. Case in point: we had no idea we had to serve ourselves rice (everything else was served to us), and then desert was delivered before our rice course. They also nickle & dime guests for use of a parasol, make you bring your own flimsy towel from your room to the bath, and use bad translations that are off-putting (“if you do X, you will be punished”).

We had a lovely stay here.

This was a real highlight of our trip to Japan. The food was amazing, and getting to the

The highlight is definitely the breakfast, which was a truly great experience for those seeking an authentic Japanese ryokan. The view of the gardens there heightened the experience, and the public bath was modest but very nice and in a beautiful area. The building itself shows signs of age (especially the walls) and the amenities were certainly not modern, but that was all made up by the conscientious and helpful staff and the very friendly shuttle driver who went out of his way to help, including letting me stop at the other train station on the way to the ryokan to pick up tickets. The whole city is very quiet and shuts down early, but there are a few nice restaurants a short walk down the hill, and if you are heading to Nikko Toshogu itself, then it's easily walkable right from the hotel. Don't bother getting on the bus (as long as mobility isn't an issue). Entering the forest at Shinkyo is nice, and getting there just before 9:00 helps avoid the crowds. For smaller groups, I would recommend this place.

The meals were extraordinary! The service was great and the dining environment was beautiful. Close to bus stop so it was convenient to go to Lake Chuzenji. Also a short walk to see shrines in Nikko National Park. The Onsen has a beautiful view!

Good location