Ilona
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Unfortunately, nothing at the hotel stood out for me, for me to go back again. I had problems with check in to start. I got an upgrade for my room.
The air-conditioning didn't work, the phone didn't work. After talking to reception, where the front desk clerk was extremely rude. After long explanation from me, I got moved to another room, with the exact same
problems, except that it was a downgrade, where I didn't even have a closet. The third time, after threatening them with contacting Expedia, finally I got another room, where the air-conditioning and phone both worked. I've been told that the hotel has problems. The breakfast buffet was so bad, that they had cheese that was rancid already.
Bread stale, dirty table runners.
I watched one of the staff wiping away crumbs from the table with his bare hands,not even a wet cloth.
This is the first time in my travels through Turkiye that I came across this kind of problem. My last day, I closed the bathroom door, and when I wanted to open it, it was not budging.
I spent more than an hour banging on the door, yelling for help, since I didn't take my cellphone with me. That wouldn't have helped, since noone answered the phone from reception.
I really urge Expedia not to promote this hotel as a five star, because it's not deserving even a two star.
Thank you.
Just want to mention that this is a valid and true review.
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