Nice room and excellent view at breakfast time.

We were so disappointed when we arrived at the Heights. The outside of the building looks very municipal. Inside we were greeted by the receptionist who was really friendly, welcoming and helpful, as were all the staff at the hotel. As we walked through the corridors to our room things went down hill. The walls were covered in pebbledash, which again looked like a municipal building. Not what one would expect inside a hotel where we payed almost £200/ night. The room decor was extremely dated and again, a real disappointment for what we paid. Our room was clean and had a large bed, and the shower was ok, but the towels provided were very thin and frayed! Not a big deal, but the coffee cups were really awkward to use as the handles looked like they had been fixed upside down. They must have been seconds. Our room overlooked an ugly building and parked van. There was a notice in the bathroom expressing the managements concern regarding the environment, which I would wholeheartedly support. It was therefore very disappointing to be provided with plastic cups. The hotel requires a total upgrade in all areas. I’d like to re-iterate that all the staff in the hotel were delightful. I think you will have gathered by now that we will definitely not be returning and would not recommend. We have since checked into a hotel for our second nights stay, paying considerably less for a beautiful room with an amazing view.

The view from the hotel is spectacular. Inside the room and corridors the decor is dated and shabby. The bathroom taps were grubby with grime and difficult to turn. No bottled water in the room and next to no soundproofing between rooms, especially bathrooms. The fire doors in the corridor banged when shutting. Television offered a substantial choice of channels, however,signal was so poor it was not watchable! The bedding was rough and not of expected quality, but clean. Pillows were almost solid and firm is an understatement when it comes to describing the mattress. No air conditioning and heating on in corridor and bathroom on a very mild night. A very poor 3hrs sleep! Breakfast was self service though food was reasonable quality.

Room was a tiny bit dusty but comfortable and all the staff I met were fantastic, Can't beat the location

Based ourselves here for two parts of the South West Coast Path walk. Ideal location. Great views, comfortable room and very friendly and welcoming staff. Bistro bar has superb views and ideal to watch the sunset.

Great stay, views from the bar/restaurant are amazing. Outside the buildings looks a little dated (partly because of the salt/weather exposure) but felt modernised inside.

The staff were friendly very accommodating and the beds so comfortable definitely recommended will stay again. Good amazing too

Yes, the room was spotless but it is the friendliness of the staff that makes our stay most enjoyable. The wide choice of breakfast suits everyone. Unfortunately we found the evening dinners a little too rich for our taste on this visit. Previous visits have had more choice for the evening meal, with some more 'basic' meals available. However the chef was most accommodating when it came to catering for allergies.

All was good apart from the weather thank you

Parking is good service was brilliant

Rooms were a let down, dated and cold. Couldnt see out the windows as they were filthy. Staff were excellent throughout.

Everything was as we remembered from out first visit. 10/10

Staff were fantastic

Nice room and the staff were friendly and helpful. We ate both nights in the hotel and food was excellent

Lovely clean hotel looking a little tiered, meal on first night under seasoned and beef tough so could do better there. Room very warm ( why have the heating on n this weather.?). Kept running out of Prosecco But overall a nice stay .

It was very good for what I needed.

Fantastic hotel. Every part of my stay was perfect staff very friendly and helpful, hotel and room were spotlessly clean, room was comfortable, breakfast was delicious. Far beyond my expectations.

Nice clean hotel and friendly staff. The food was excellent but there was no hospitality tray in our room. The decor is rather dated and the furniture was wobbly and old. It just needs an update but the view, the staff and the food made up for that.

Amazing views over Chesil Beach and Weymouth. Breakfast was excellent and staff very friendly. The hotel itself feels a bit dated, stuck in the 70s–80s, and could do with a refresh.

Good,friendly,welcoming staff