Clean, well maintained hotel. Friendly staff, close to every thing.

Front desk people were amazing

Clean room, great location.

Nicely renovated room, great location.

a nice hidden jungle in the middle of the city.

Room was clean, staffs were friendly and the tropical vibe was grand. Two cons: 1. We had to have the hotel bracelet/wrist band on all the time-we hated it. 2. Noise from the hostel nearby-There is no way you can avoid the noise until about 12 midnight and until past midnight on some nights. Breakfast was good enough (healthy too) however we had the same menu with the same few options to choose from every single day. More variety would make it a lot better. Wi-Fi was spotty (won’t work if using for work) but we didn’t mind, we were trying to stay away from the web other than a few mins of social media browsing. Overall, other than the noise issue, it is a nice hotel in a perfect location.

It was an oka

Great place. Extended my stay because of how great the atmosphere was and the variety of plants and animals. We loved seeing the bats swoop through in the morning getting the bugs. No bugs to be found on the property. Lots of cool lizards running around though and the staff were always very friendly and helpful. Omar at the front gate was very courteous and helps with the luggage and any questions. I went in and out a lot because of all of our appointments and running to the store and they never made it seem like it was a pain to buzz me in every time to the property which was nice. Overall great experience and definitely great value for the money. I've stayed at five star resorts that didn't have as helpful staff. Will definitely return. Only downside was the noisiness from the bar, Disco, hostel across the street but we knew about it beforehand and it wasn't really an issue. The location is Central to a lot of the nightlife so there is no avoiding it wherever you go. 10/10

Omar was super helpful and friendly. Extended our stay with zero issues. Noisy at night but we expected that and it wasn't an issue. Saw lots of different kinds of birds and a family of bats that circle the courtyard every morning clearing out the bugs. It's like a tropical oasis and no one bothers you. Coffee, tea, fruit, yogurt, and toast available in the morning in the beautiful garden cafe which is very convenient. Walkable to the dental clinic that placed my implants and 5th ave. Lots of fountains and hanging plants. Room stayed at perfect temp. Only downside is the stairs which can be hard for people with mobility issues. overall

Really nice hotel close to everything yet feels tucked away from the hustle and bustle thanks to the tropical courtyard. Room was clean and comfortable and staff were very accommodating. Some loud music from the hostel nearby but this finished by midnight so didn’t affect our stay. Would stay here again!

Beautiful property, but anything but tranquil. Not the hotel's fault, just the downtown location and nearby party bars. Lush, jungle setting. Great rooms, clean, great service, nice pool, good breakfast.

Pros: the staff, location, food, rooms Cons: TV, Mini Fridge I want to start by saying the staff is very accommodating, kind and multilingual if your Spanish still needs some work. This place is awesome. The property is a hidden gem you would never be able to guess that it looks like it does on the inside. The environmental fee is 66 pesos and it must be paid in cash. I didn't personally see this mentioned anywhere while booking but the front desk informed me and were very kind about it. If you are traveling here pack extra towels and washcloths, they do have towels available for rental for the pool but if you do not want that option please pack your own. You may not bring the towels out of the room and to the poolside. The room was open and comfortable. There was so much air and natural light coming in. We could see coconut trees outside of our window. There is noise from the party scene down the street at night but it didn't bother our family. If you are a light sleeper it may bother you. The TV was pretty small and way up high. It did not have any streaming capabilities or the ability to cast your phone to the TV either. There is a mini fridge in the room but it doesn't actually get anything cold. There is no microwave to reheat anything you had anyway. Breakfast was absolutely delicious nothing but good things to say there. We would absolutely stay here again.

Extremely noisy. Near the hotel, there were several music bars and party places and it didn't stop all night. The shower pressure was really weak. However everybody in hotel was really nice and the interior was stunning.

Good hotel recommended for the location

A little outdated with room keys and tv remotes but overall good quality for your money. Just like the pictures- nice pool

Pool was very cold! But I did go February! Hotel is beautiful! Perfect for pictures! It’s not what you think from the outside.

Awesome place to stay! Short in distance to the beach and different restaurants! Clean and calm property !!

Really bad experience!! They closed the parking door and didn't let us in until my husband and other guests complained!! We didnt had water in our shower 2 days at different hours. At the restaurant there was only 1 waitress, for all the guests.

Really good I love the place

Super friendly staff, clean and good spot to stay, close to 5th Ave and bus station. Mini resort feel inside the city.