En general todo bien. El servicio de limpieza de cuartos muy bien, la alberca muy bien. La gente del buffet, la que prepara los huevos, quesadilla y sirve los frijoles y chilaquiles muy bien, pero los meseros no son malos, son lo que le sigue, malos para atender, pero lo peor es que te quieren cobrar a medio desayuno, muy incomodo, lo hacen sentir a uno como si fuera un delincuente, a medio comer que si les podía pagar el buffet, estaba quedando en el hotel, no me iba a fugar, pero parecía que estaba huyendo, muy mal realmente mal.

Everything good

room and amenities were very nice. The only complaint is the bar/restaurant. AND its obvious it is a problem as I spoke with others staying there. The food is inconsistant, the bar is pricey. I was there for 10 days, even valentines day the place is empty. Its either not managed properly, there was plenty of staff OR maybe you could offer guests "something" It would of been fun to hang at the bar with other but no one went to the bar.

Nothing better!

Bed and pillow were comfortable. The view to the lake was amazing. The room was clean. Walking distance to ajijic main town about 15-20 minutes.

Great

Nive hotel

Nice place

me gusta el hotel, buen servicio, habitaciones amplias

The room and bathroom were very spacious, clean, and comfortable. Great amenities and beautiful property. Excellent customer service at the front desk and by phone.

The room was clean and ready. The staff and team working were very helpful.

Great place!

Everyone was terrific - spotless room, delicious food, helpful and friendly staff, especially Damian. I liked the pickleball courts too.

Very nice staff

Staff was amazing! View was great and location is safe. The grounds were pretty. Pool was semi warm for December. Restaurant was overpriced. Room was spacious but sadly ours had a bad nail polish stain that looked like blood. We only stayed one night.

Nice property with everything as expected

la habitación de primera y muy limpia, lugar silencioso, desayuno variado y de muy buena calidad, los felicito

I’m giving this hotel a 3 because I didn’t do my research beforehand. I let my mom suggest it ….. so I am to blame for not looking into that prior! The hotel was clean, the grounds were well kept, the staff was kind. The negatives - the hotel is dated, their is no mini fridge, no safety deposit box, when it rained - it leaked via the sunlight in the bathroom, and the lack of water pressure in the shower (I couldn’t even wash my hair).

La habitación estaba sucia, nos dieron una habitación con 2 camas una de ellas no contaba con almohadas. Así mismo, habían toallas sucias dentro de la habitación, los jabones de la regadera estaban usados y tenían pelos. Nos cambiamos de hotel y quedaron en hacernos un rembolso que no han hecho a la fecha

Amazing hotel views