We were self catering but found the kitchen lacked a number of items you would expect. Only one small saucepan and then a giant pan which you could prepare a meal for ten in! More medium sized saucepans required. No peeler for fruit or veg. Could have done with a pair of scissors. Only three of everything..cups, plates etc which was ok as there was just the two of us, but there were only three wine glasses and three small whisky size glasses. Needs some taller glasses for long drinks such as a g & t with tonic! We got by, but the worst thing is unfortunately the lovely balcony overlooking the sea. The view was great but unless you enjoy sitting out all day in the boiling sun then the balcony is a no go area as it is far too hot. Now that could be simply fixed with a parasol to give relief from the sun, but Reception confirmed it was not Company policy to supply a parasol, with an excuse of "safety" being a reason for not supplying one. On pointing out numerous apartments had parasols the response was they are privately owned. Safe for some but unsafe for others??? In Tenerife and any hot country, the sun is not your friend and unfortunately without provision of shade means we will not be back and would not recommend this for those who do not wish to "bake".

Lots of steps to many rooms. Limited cooking pots/utensils. Spacious room . Was quiet whilst we were there .

We had 2 single beds in the bedroom which was like sleeping in hard boards we then slept on the sofa bed every night which was a chore making every day and again very uncomfortable We were meant to have maid service on the 3rd day but nobody came

Cleaning were only once a week which means rest of the time you have to do it. Pool water was way to cold, tenis court lights very out service, room access cards were jot working, property is in very hilly area so its not for everyone

We didn't have breakfast this time but we have on previous visits. It is clean, a lot of variety

Nice height to allow for a panoramic sea view. Nice sized balcony too. Check in very friendly, and got to the pool early awaiting our room. Room a very good size, furniture a little dated but A/C was brand new

The hotel was st the same standards as previous, location, value for money and staff friendly and helpful

Yes, once we were moved into a seaview apartment which we had paid for!!!

Loved my stay here. Reception team is wonderful really friendly and helpful. Had a few chats with them. Breakfast was great would have loved real coffee npt from automat but that’s a tiny thing. Room a little dated but comtable and missing nothing. Shower powerful and plenty of hot water. Pool lovely and always a chair. Would definitely visit again!

Requested a ground floor pool view room, I know requests can’t be guaranteed but we had lots and lots of steps to get to our room and our view was a brick wall

room clean dated. bed rather uncomfortable used duvets in cupboard to make a mattress topper. all staff were kind friendly helpful.

Helpful stuff, good breakfast, good amenities

It offered a clean room and staff were all friendly. It is located about 3 min walk to grocery stores and several restaurants. THe area is quiet..

The apartment/room was clean and spacious. Very quite as we asked. All staff except one male member in reception were very nice and helpful. Food was good but need a few minutes walk to a nearby hotel for the dinner, which was not expected.

The eggs were cold and hard and the tables weren’t cleared.

Excellent stay at the Ona Beverly Hills Suites. Spotless room, grounds, pool area. Very friendly and welcoming staff. Very good breakfast, plenty of variety. A big mention to Brigada, the lady who works in the courtyard restaurant area. Hopefully I’ve got her name right! Very nice lady, as are all the staff we came across. Definitely recommend and will return.

Staff in all areas of hotel were amazing! very friendly and helpful. Will be visiting again very soon.

The breakfast wasnt the best. They seriously lacked staff which wasnt the staffs issue at one point the food was running out, there was no plates/cups or culterly which should have been kept stocked up

Breakfast was fine. Rooms could do with the wood being updated from pine fittings as it looks dated. Bed was quite hard and an oddly positioned bedside table meant the headboards were offset from the beds. The kitchen facilities were excellent though.

Had a good time every thing was okay cooked breakfast could have been hotter