Good

Everything about this hotel was great- we traveled with our 3 little ones and it was very safe to go in / out, quiet (during NYE -so that’s something!), super close to all the things (5-10 min walk!) Giving it a 4-star because we had to split our family in 2 different rooms, next to each other but not connected. Also, having drying devices for the winter gear would be super convenient. It is an old building, we were aware that there are no elevators so that wasn’t a problem, door is handled with a key, front desk is only available at certain times of the day. The breakfast was amazing, convenient that it’s served at the restaurant next door. Would highly recommend! Give them a call ahead of time to make sure your needs are covered :)

Comfortable room, fair for the price.

Staff was nice et really quick check in!

The room was OK, They only put one light bulb in each light fixture which made it rather dark in there. Getting a key to the room was a bit of a challenge, although we did arrive before check-in. The breakfast was NOT included as advertised. The desk girl said she was going to refund $24.00 which I don't see on my statement, and breakfast ended up costing $58.38 per day (to be fair, that included a 20% tip) at Le Cafe de Paris - the included restaurant.

More like a rooming house than a hotel. Front desk not staffed, and I could not get in to the adjacent property to talk to someone at the front desk there (though it did not look like someone was at that desk either). Single room was very small with nowhere to put suitcase. All in all for the price, it was a place to sleep and shower-clean, but kind of "worn out".

Nice room. 1 member of staff on reception and nobody available to help carry cases too the 3rd floor. Photo of the exterior of the hotel is totally misleading. The outer door of the hotel was just a frame as the glass was missing and looked like it had been for some time. Room was cleaned but stair carpets hadn't been vacuum for a long time.

This was an excellent place to stay and I would stay there again. The only problem was there is no front desk and communication about getting into the hotel with a code was very poor.

Check in was very difficult- directions on Expedia were wrong. Had to call number to be told how to checkin. No soap or shampoo in room to use. There was a Kerig coffee maker but no pods to make a cup. Front door glass to hotel was broken - shards finally removed on second day. Our dead bolt to room did not close. Positive: Breakfast was good. Room was small but quiet. Water was hot.

Clean tile in bathroom

Room was excellent, spacious and comfortable.

Great option due to street location it's near everything, especially chateau frontenac. This place just needs to care a little bit more and they could be golden. The location has a faded sign that could be updated and not cause confusion when locating. Check In was confusing when front desk was empty for 10 minutes and then employee arrived. Our room was the classic room and it was on the first floor, I thought noise would be bad due to proximity to front door and desk but it was minimal. The room was cozy, cleanliness missed some details and that explains this place, they miss details. Check out was bizarre, no one was there so we just left our keys at the front desk. The vouchers for the breakfast next door was excellent and enjoyable with good options and portions. Have not seen good reviews with economy room so would suggest classic room and up. Also there is no elevators only stairs up so be aware of that. We would stay here again and would just hope they care more about details and the stay would be perfect 5 stars.

Yes

Room was too small for what I paid. Laminate flooring was raised and warped due to previous flooding, I presume. Coffee maker in room didn’t work. No elevator. No place to put luggage and no counter available in bathroom. Headboard was broken on the bed and every time you rolled over, it would be bang against the wall to make for a very unrestful sleep. One night light on the side of the bed did not work.

Clean room & excellent breakfast.

Did not know we had to climb four flights of stairs to get to our room.

Unit three was just horrible. The floors were all coming loose. the flooring was all peeling The bed was horrible just like it was ready to fall apart the shower was never clean. There was black mould everywhere in it. The entry door wasn’t shutting properly. When you open it, wake everybody up,And emergency door would hardly open right

Nice quaint room. 3rd floor room was a great size- a challenge getting suitcases up 47 steep steps but we did it!! Dead annual flowers could have been replaced with some fall mums & pumpkins like alot of properties did.

Good proximity to all the main sites in Quebec City. Room was small but comfortable. There was only one very small soap in the room, the soap dispenser in the shower/tub was empty, 2 bath towels, 2 face cloths, and 1 hand towel for 2 people on a 3 night stay and no available ironing board and iron as stated in the online amenities. There was no maid service during the entire stay which is not totally necessary for a short stay The breakfast included at a nearby restaurant was very good. Several choices and very sufficient.

Cozy room and friendly staff.