The pools fed by the waterfall made Hotel Mercedes stand out from anywhere else. Be aware that bad weather can effect the use. There was torrential rains while we were there, the pools had to be emptied and cleaned, but the couple days being able to use it were worth it. There is some snorkeling under and beside the dock. Visibility is poor. Don't make snorkeling the reason you come. Staff was very pleasant , especially the front desk.

Great location. Quality food and drinks. Excellent staff.

It was a nice stay

Everything was perfect. The hotel is beatiful, has a beach just in front. When I get they I realized my tire was flat. The guys from the hotel took my car to fix it while I was out in a boat trip, they were simply amazing. Very good breakfast. Their restaurant water front is also very good. Prices are not cheap but it worth it.

The hotel is fantastic, better than expected. The area, the people and the hotel itself were awesome. The hotel has a restaurant and a private beach. The food was fantastic and the beach is clean and well taken care of. I recommend this hotel to everyone wants a get away from life stress.

My husband and I enjoyed our stay in this beautiful hotel walking distance to Sino beach.

One of the best hotels on Ilhabela. I highly recommend this place

I had a great time. The hotel is good and the staff is super polite

Muito boa. Voltarei com certeza. .local fantástico, ótimo para crianças.

The Hotel Mercedes is a great older hotel, almost like a castle built into the rocks. The hotel is older but is in a quiet section of the island. They have a nice pier and swimming pool on the ocean and have great views from both. The breakfast buffet is nice and you are within a 10 minute walk of several other beaches.

Two nights at this hotel and price was fair. Breakfast was great!! Pool and deck literally at the beach it's majestic!!

Terrível. Fujam de lá! Por mais de $ 1.200,00 a diária..não vão! Quartos sujos, camas podres e velhas e travesseiros fedidos. Toalhas molhadas e atendimento indiferente. Café da manhã igual ao de uma padaria horrível. Nunca mais, se arrependimento matasse…

Hotel num local privilegiado, deck muito legal, visual incrível, quarto que fiquei na área VIP amplo e com vista para o Mar, vale a visita por estes quesitos. Ponto fraco serviço de praia no deck, estavam em poucos funcionários… fui pedir uma toalha de praia adicional na recepção, pois estava frio, e foi negada, dizendo que seria uma só por pessoa. Infelizmente isso desagrada muito o hóspede.

Otimo hotel

Vista para praia excelente.Quarto limpo, impecável.

Equipe muito prestativa

Café da manhã bom, porém meio desorganizado. Funcionários nao davam conta de atender os hospedes devido a forma que utilizam. Nao deixam talhares a disposicao, nao dao conta de repor na mesa. Fica meio tumultuado, com alimentos no prato sem conseguir comer. Hotel lindo, drcoracao medieval e funcionarios extremamente gentis.

Excelente café da manhã. Funcionários muito educados e prestativos.

Otimo café da manha com muitas opções. Otima equipe se limpeza, nota 10. Todos os funcionários sao muito receptivos, nota 10. As acomodação sao otimas. A estrutura de lazer do hotel é espetacular. Restaurante da Praia do Hotel e nota 10.

Tudo muito incrivel