This is by far the best hotel experience we've had in Japan. The Japanese style room was large and well appointed, with thick foam futons. The tatami was clean and in good condition. We also enjoyed the fully stocked minibar. Onsen facilities are clean and well managed. You can enjoy the sound of the nearby river as you bathe. The standout feature however is the food. It was fantastic throughout our stay, but on our last night we were given an increible sashimi banquet and waigu steak! Our servers Fifi-san and Yoko-san took very good care of us during our stay. Thank you for making it a wonderful experience. I would recommend Suimeisou to anybody looking for a Ryokan in Hakone.

Staff was very helpful. It was wonderful to experience Japanese culture.

If u don't speak japanese, think twice

Lovely rooms, but the private onsen is the star! Food included was spectacular and the whole experience was lovely.

Really enjoyed my stay! Lots to do around the area and the room was clean!

Eat, shopping , walking were all very convenient

Great ryokan with comfortable tatami and lovely private onsen! You must get the kaiseki dinner and/or breakfast..worth the experience!

If you want to stay in a traditional ryokan in Hakone, this is the place to stay! We had our own private outdoor bath and there is a private onsen you can book on the top floor. The staff is very friendly and went above and beyond. It was my fiancé's birthday and they ordered a cake for him upon my request. When we go back to Hakone, we will definitely be staying here again.

The location of the ryokan in Hakone-yumoto is very good, within short walking distance from the station and bus terminal. Aids accessibility to key transport nodes to get around Hakone! Only had difficulty finding it at first as it is slightly behind the main shopping street. But in comparison with other ryokans Ive stayed at in Hakone (other areas), I thought the ryokan is less value for money in terms of the customer service at reception, room size and the small private outdoor bath I paid extra for. The facility also looks dated and has only one small lift. But the river view from room is gorgeous and therapeutic!

The room is ok but dusty. We like the open air hot tub. It has nice view of the river. The breakfast was great. We also love its location. It is 5 minutes walk from Hakone-Yumoto train and bus station.

Excellent Onsen experience, especially the bath in the balcony with hot spring water is great. Dinner and breakfast experience are also very nice and local.

Beautiful traditional Japanese hotel.

This ryoukan is located very close to Hakone-Yumoto station, the main station to get to Hakone. Front desk could speak English and it was super easy to check in and check out. The room had a very fancy and beautiful interior. We had the personal onsen and the view was spectacular. Yukata were also provided in our rooms. The rooms were full tatami and it was amazing to use it as a tea room before dinner and then sleep on futons after dinner which they set up for us during dinner. The eating time is around 5-6pm so make sure you don’t show up late and miss out! We had a personal eating room and the selection of food was insanely plentiful and delicious, we were super full after. One of us was vegetarian and they were able to accomodate us perfectly, remember to notify them in advance. An older lady served us and she was very cute and respectful, using translation tool to communicate with us. We were also provided with breakfast which was equally as superb. We loved using the outdoors onsen, it was easy to use. The noise is quite loud when on the balcony because of the waterfall outside but it’s very pleasant like white noise. Keep in mind, you can’t see anything at night because it’s dark but in the daytime it’s absolutely mind blowing. Definitely recommend you try this experience at least once. The toilet (separated from the shower area) had a bit of a funky smell to it, but it was located away from the room so it wasn’t a big issue.

Beautiful and quiet property. Lunch and dinner was delicious! Close proximity to everything.

Staffs were very friendly and the Onsen was fantastic!

This was an amazing traditional stay. The service was spectacular and helpful. If you stay here you’re in for a real treat. Everything was amazing.

Just step from Hakoneyumoto station. I love the Japanese style breakfast and dinner. It was delicious and they served in our room. The staffs are very friendly too.

Service no good, if the bath towel hv to put it back to the room after used it at hot spring. Check in staff have to gv us information. No replacement unless we pay for new the towel. We paid extra for dinner and private room hot springs, but we don’t feel they are doing their service for guests.

The hotel is conveniently locates closer to the railway station.Everything about the stay was good except for the food. If you don’t eat beef or raw fish then you are in trouble as most of the dishes were raw fish. Also food wasn’t flavorful.

the staff was wonderful, most of all the lady who served us souper and breakfast in our room The place is very well located, minutes from the train station and all the transportatio The rooms are very nice and is perfect is you want a Japanese experience (prepare to eat a lot)