Dear Guest, Fox Hotel Gorontalo, Thank you for sharing your experience with us. We are pleased to hear that your stay was smooth and that our team provided a friendly and efficient check-in service. We are also glad that you enjoyed your spacious room, high-speed Wi-Fi, and smart TV. However, we apologize for the inconvenience you experienced regarding the lack of toiletries in your room. This is certainly not our standard of service, and we are very sorry that it affected your comfort, especially in your urgent situation. We have informed our housekeeping team to address this issue immediately and to ensure it does not happen again in the future. If you return to stay with us again, please feel free to contact our front desk at any time, as we are always ready to assist you promptly. We greatly appreciate your feedback and look forward to welcoming you back for an even better experience. Sincerely, The Management Team, Fox Hotel Gorontalo