Idoop Hotel by Prasanthi

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Overall Ratings & Reviews Idoop Hotel by Prasanthi

Traveloka (6,435)
Other sources (53)
8.5
Very Good
From 6,435 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.0

Location

8.6

Service and Facilites

8.5

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Distance to City Center (53)
Staff Friendliness (50)
Bedroom (46)
Ambiance (41)
Bathroom (40)
Accessibility (36)
Hotel Area (36)
Room Space (35)
Surroundings (34)
Wifi (31)
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Traveler Reviews Idoop Hotel by Prasanthi

Number of reviews per page
20
40
Customer reviews
Zuhud
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10.0
/10
Reviewed 6 day(s) ago
Idoop hotel is very comfortable for resting...
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J***y
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Business
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8.5
/10
Reviewed 9 week(s) ago
One of the hotels in the center of Mataram city with good quality, according to the price per night.
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Accommodation's Reply
23 Feb 2026
Dear Mr. Jerry Pradja, It is with our highest regards from Edop Hotel Mataram, and with true Indonesian hospitality. First, we would like to thank you for choosing Edop Hotel as your accommodation during your stay in Mataram. This review will be invaluable in helping us further improve the quality of our services and comfort. We are committed to growth and development to provide the best possible experience for all our guests. We hope to welcome you back to Edop Hotel Mataram again. Sincerely, Abdul Basir, Assistant Regional Development Manager
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h***y
icon-origin-TRAVELOKA
6.2
/10
Reviewed 10 week(s) ago
I didn't know why each room had a connecting door, and it was incredibly noisy. I couldn't tell if my towel was white or black.
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Accommodation's Reply
19 Feb 2026
Dear Mr. Happy Dwi Handokp, Warm regards from Edop Hotel Mataram, for your kind and friendly Indonesian service. First, we would like to thank you for choosing Edop Hotel as your accommodation during your stay in Mataram. This review will be very helpful for us in further improving the quality and comfort of our services. We are committed to growth and development to provide the best experience for all our guests and to address any feedback you may have. We hope to welcome you back to Edop Hotel Mataram again. Sincerely, Abdul Basir, Assistant Regional Development Manager
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M***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
The staff is so friendly and accommodating
1 people find it helpful
Accommodation's Reply
09 Feb 2026
Hello Merliya! This is Edup Mataram Hotel. We welcome you to experience authentic Indonesian hospitality. First of all, thank you for choosing Edup Mataram Hotel as your accommodation during your visit to Mataram. Your valuable feedback will be invaluable in improving the quality of our service and your comfort. We strive to always provide you with a pleasant stay. We hope to welcome you back to Edup Mataram Hotel again. Thank you! Abdul Basir, Assistant Sales Manager
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s***n
icon-Leisure
Leisure
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9.1
/10
Reviewed 12 week(s) ago
I've stayed here most often since 2019, this used to be my favorite hotel because of the facilities and strategic location,,, the rooms and location are not well looked after... the beds are not comfortable anymore, the towels are now black and look really shabby... please pay attention,,,,
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Accommodation's Reply
04 Feb 2026
Dear Ms. Susan, Sincerely, from Edop Hotel Mataram, providing truly Indonesian friendly service. First of all, we would like to thank you for choosing Edop Hotel as your accommodation during your stay in Mataram. This review will be very helpful for us in further improving the quality of our service and comfort. We are committed to growth and development to provide the best experience for all our guests. We hope to welcome you back to Edop Hotel Mataram again. Sincerely, Abdul Basir, Assistant Regional Development Manager
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N***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Friendly, kind, so comfortable, fast service.
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Accommodation's Reply
21 Jan 2026
Dear valued guests, warm greetings from Idol Hotel Mataram. We offer truly Indonesian hospitality. First, we would like to thank you for choosing Idol Hotel as your accommodation during your stay in Mataram. Your review will be invaluable in helping us further improve the quality of our services and comfort. We are committed to growth and development to provide the best possible experience for all our guests. We look forward to welcoming you back to Idol Hotel Mataram again. Sincerely, Abdul Basir, Assistant Rural Development Manager
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R***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
So far, the rooms are comfortable and the service is good. But sometimes the towels I get are not very clean (they still have stains)🙃
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Accommodation's Reply
21 Jan 2026
Dear valued guests, warm greetings from Idol Hotel Mataram. We offer truly Indonesian hospitality. First, we would like to thank you for choosing Idol Hotel as your accommodation during your stay in Mataram. Your review will be invaluable in helping us further improve the quality of our services and comfort. We are committed to growth and development to provide the best possible experience for all our guests. We look forward to welcoming you back to Idol Hotel Mataram again. Sincerely, Abdul Basir, Assistant Rural Development Manager
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A***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
Stayed with my dad and already enjoying the service. Staff are helpful and responsive. I really liked the location as it’s in the city center and close to many places by motorbike within 3-5 mins. I also had breakfast included and so far so good - affordable and a lot of options. Would love to come back!
2 people find it helpful
Accommodation's Reply
29 Dec 2025
Dear valued guests, Greetings from Idol Hotel Mataram, with genuine Indonesian hospitality. First, we would like to thank you for choosing Idol Hotel as your accommodation during your stay in Mataram. Your review will be invaluable in helping us continuously improve the quality of our services and comfort. We are committed to growth and development to provide the best possible experience for all our guests. We hope to welcome you back to Idol Hotel Mataram again. Sincerely, Abdul Basir, Assistant Rural Development Manager
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I KADEK S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 18 week(s) ago
Unfortunately they don’t see the note that I wrote and requested. Perhaps they miss understood from what I meant
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Accommodation's Reply
22 Dec 2025
Dear Mr. Kadek S., Warm regards from idoop Mataram Hotel, for your truly Indonesian friendly service. First, we thank you for choosing idoop Hotel as your accommodation during your stay in Mataram. Secondly, we apologize for any inconvenience caused. However, we would like to inform you that requests are subject to room availability upon request, therefore advance booking is crucial for special requests. Nevertheless, this review will be very helpful for us in further improving the quality of our service and comfort. We are committed to growth and development to provide the best experience for all our guests. We hope to welcome you back to idoop Mataram Hotel again. Sincerely, Abd. Basir, Assistant Regional Development Manager
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Verified Traveler
icon-Staycation
Staycation
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8.0
/10
Reviewed 20 week(s) ago
This hotel is close to healthcare facilities and malls. It has a peaceful atmosphere, clean rooms, and friendly staff. The food is simple but delicious. Affordable, and overall, it's top-notch.
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Accommodation's Reply
22 Dec 2025
Dear valued guests, Greetings from Idol Hotel Mataram, with genuine Indonesian hospitality. First, we would like to thank you for choosing Idol Hotel as your accommodation during your stay in Mataram. Your review will be invaluable in helping us continuously improve the quality of our services and comfort. We are committed to growth and development to provide the best possible experience for all our guests. We hope to welcome you back to Idol Hotel Mataram again. Sincerely, Abdul Basir, Assistant Rural Development Manager
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Sintya D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel staff was very friendly and helpful during check-in and check-out. Atmosphere/Facilities: Airport shuttle service is available, which can be scheduled according to guest needs. Food: A varied breakfast menu is available, with snacks and desserts available. Staff Assistance: The staff is very responsive in serving guest needs. Highlights: Room cleanliness and hotel staff service. Price: Still affordable. Location: Close to the city center.
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Accommodation's Reply
22 Dec 2025
Dear Ms. Sintaya D., Warm regards from Edop Hotel Mataram, offering truly Indonesian friendly service. First, we would like to thank you for choosing Edop Hotel as your accommodation during your visit to Mataram. This review will be very helpful for us in further improving the quality of our service and comfort. We are committed to growth and development to provide the best experience for all our guests. We hope to welcome you back to Edop Hotel Mataram again. Sincerely, Abdul Basir, Assistant Rural Development Manager
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t***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
Always comfortable when staying here, close to everywhere
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Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Warmest regards, idoop Hotel Mataram with true Indonesian hospitality. First of all, we would like to thank you for choosing idoop Hotel Mataram as your accommodation during your stay in Mataram. This review will be very helpful for our continuous improvement of our service quality and comfort. We will continue to improve and provide a good experience to all our guests. We do hope to welcome you back to idoop Hotel Mataram again. Best regards, Abdul Basir Assistant General Manager
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Priyo
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 23 week(s) ago
The staff is accommodating and friendly. However, a ramp may be needed to facilitate luggage handling and access for those in need.
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Accommodation's Reply
13 Nov 2025
Hello Priyo A. S.! This is Mataram Idoop Hotel. Greetings from us, we are a traditional Indonesian hotel. First of all, thank you for choosing to stay at Mataram Idoop Hotel. Your feedback is very valuable for our continuous improvement of our service quality and comfort. We apologize for not being able to provide you with your luggage. We will handle your luggage with even greater care and attention in the future. We will continue to strive for improvement and improvement to provide our guests with an even better stay experience. We look forward to welcoming you back to Mataram Idoop Hotel. Thank you! Abdul Basil, Assistant Regional Manager
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F***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 26 week(s) ago
Close to the center of Mataram city, close to restaurants. But at night it can be very noisy if there are drunk guests, please pay more attention to comfort.
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2 people find it helpful
Accommodation's Reply
22 Oct 2025
Dear Valued Guest, Warmest regards, idoop Hotel Mataram. A true Indonesian hospitality. First of all, thank you for choosing idoop Hotel as your accommodation during your stay in Mataram. This review will be very helpful for us to continuously improve our service quality and comfort. We will continue to improve and provide a good experience to all our guests. We sincerely hope to welcome you back to idoop Hotel Mataram again. Best regards, Abdul Basir Assistant General Manager
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A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 27 week(s) ago
The cafe behind the hotel is very noisy
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1 people find it helpful
Accommodation's Reply
22 Oct 2025
Hello, idoop Hotel Mataram offers a warm and genuine Indonesian welcome. First of all, thank you for choosing idoop Hotel as your accommodation during your stay in Mataram. This review will be very helpful in further improving our service quality and comfort. We will continue to improve and provide a good experience to our guests. We sincerely hope to welcome you back to idoop Hotel Mataram again. Hello, Abd. Basir, Assistant RDM
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Dimas W. L.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 27 week(s) ago
Looks very old, the building not well maintain, need some renovation. Staff was ok, location was good, if you can renovate the looks from the outside as well as the room will be great
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Accommodation's Reply
13 Nov 2025
Dear Mr. Dimas, Warm greetings from idoop Hotel Mataram. Truly Indonesian Hospitality. First of all, we would like to thank you for choosing idoop Hotel during your stay in Mataram City. Your review will be very helpful for us to continually improve the quality of our service and comfort. We continue to grow and develop to provide a positive experience for our guests. We hope to welcome you again at idoop Hotel Mataram. Sincerely, Abd. Basir Asst. RDM
Yeni M.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
This hotel has a good chef, the breakfast and dinner were delicious. The staff were kind. The location is strategic, close to the Mataram city center.
1 people find it helpful
Accommodation's Reply
09 Oct 2025
Dear Ms. Yeni M. Warmest greetings from idoop hotel Mataram. Truly Indonesian Hospitality. First of all, we would like to thank you for choosing idoop hotel as your accommodation during your stay in Mataram. This review will be very useful for us to continue improving the quality of service and comfort. We continue to grow and develop to provide a positive experience to our guests. We hope to welcome you back to idoop hotel Mataram. Best regards. Abd. Basir. Asst. RDM
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Septiana N. W.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 28 week(s) ago
Overall, it's okay, comfortable for resting, the restaurant has a pretty good menu, but when I wanted to borrow an iron from the room, it was already okay to call, but it turned out that I didn't know that it could only be ironed and I had to pay again. Hopefully, it will be better in the future.
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Accommodation's Reply
09 Oct 2025
Dear Ms. Septiana N. W. Warm greetings from idoop hotel Mataram. Truly Indonesian Hospitality. First of all, we would like to thank you for choosing idoop hotel as your accommodation during your stay in Mataram. This review will be very useful for us to continue improving the quality of service and comfort. We apologize for the miscommunication that occurred, we inform you that we do not lend irons to your room. We continue to grow and develop to provide a positive experience to our guests. We hope to welcome you back to idoop hotel Mataram. Best regards. Abd. Basir. Asst. RDM.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
The hotel staff was friendly and check-in was easy. The location is close to the city center and affordable.
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Accommodation's Reply
02 Oct 2025
To Our Esteemed Guests. Warm Greetings from idoop Hotel Mataram. Truly Indonesian Hospitality. First of all, we would like to thank you for choosing idoop Hotel as your accommodation during your stay in Mataram. This review will be very useful for us to continue improving the quality of service and comfort. We continue to grow and develop to provide a positive experience to our guests. We hope to welcome you back to idoop Hotel Mataram. Best Regards. Abd. Basir. Asst. RDM.
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N***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 30 week(s) ago
If you're just staying overnight, it's fine. For three people, ordering a superior room is a bit cramped. Cleanliness is also mediocre. It's in the city center, so grab-and-go food is easy.
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1 people find it helpful
Accommodation's Reply
22 Sep 2025
To Our Esteemed Guests. Warm Greetings from idoop Hotel Mataram. Truly Indonesian Hospitality. First of all, we would like to thank you for choosing idoop Hotel as your accommodation during your stay in Mataram. This review will be very useful for us to continue improving the quality of service and comfort. We continue to grow and develop to provide a positive experience to our guests. We hope to welcome you back to idoop Hotel Mataram. Best Regards. Abd. Basir. Asst. RDM.
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