Dear Valued Guest, Thank you for taking the time to share your experience at Raffles Jakarta. I greatly appreciate your honest feedback. I am sorry to hear that during your first stay, the service you received did not reflect the warmth and hospitality we provide every day. Please accept my apologies for this experience. At the same time, I am pleased to learn that towards the end of your stay, you met members of our team who demonstrated even greater humility and improved service. This is the kind of experience we hope all our guests will have, because at Raffles, we believe that true hospitality comes from sincerity and heartfelt care. Your feedback is very important to us and will serve as a vital reminder to continuously improve the consistency of our service throughout every stage of your guest's journey. We strive to create experiences that are not only comfortable but also filled with warmth and a sense of belonging. We look forward to welcoming you back to Raffles Jakarta in the future, so that we can continue to provide you with an experience that fully reflects the magic and unique service of the Raffles family. Sincerely, Giordano Faggioli, General Manager, Raffles Jakarta

Dear Valued Guest, Thank you sincerely for your wonderful review. Reading your kind words truly brought a smile to all of us at Raffles Jakarta. To hear that "Raffles never fails to impress" is one of the greatest compliments we could receive. Your generous praise for the hotel, our colleagues, and the overall experience means the world to us. It is our privilege to create memorable moments that go beyond a stay, fostering a sense of warmth, belonging, and genuine connection for every guest who walks through our doors. At Raffles, we believe in creating an enchanted world where thoughtful service, heartfelt hospitality, and meaningful experiences come together, and we are delighted that this spirit resonated with you. We look forward to welcoming you home again soon. Until then, please know that you will always be part of the Raffles family. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Dear Valued Guest, Thank you for taking the time to share your kind words with us. We are truly delighted to know that you found your experience at Raffles Jakarta to be the best in town and that our colleagues made such a positive impression through their helpfulness and kindness. I will be sure to share your generous praise with the entire team, who will be deeply encouraged by your recognition. At Raffles Jakarta, we strive to create more than just a stay, but a place where genuine care and heartfelt connection turn moments into lasting memories. It brings us great joy to know we were able to reflect that spirit during your visit. We warmly look forward to welcoming you back home to Raffles Jakarta, where you will always be part of our family. With sincere appreciation, Fachrul Reza Head Butler Raffles Jakarta

Dear Valued Guest, Thank you for your kind words. We are delighted to know you enjoyed our spacious rooms, warm service, and that your children had a happy time with us. It would be a joy to welcome you back home to Raffles Jakarta for more beautiful family moments. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

Dear Valued Guest, Thank you so much for your wonderful review. We are delighted to hear that you enjoyed your stay at Raffles Hotel Jakarta, from the friendliness of our team upon arrival to departure, the comfort of the amenities, and the meticulous cleanliness. We especially appreciate your feedback regarding the soundproofing of the rooms and the deposit payment method. These are important to us in continuously improving the comfort of all our guests. At Raffles Hotel, we strive to create an experience that is not only comfortable but also warm and attentive to detail. We hope to welcome you back again to provide an even better experience next time. Raffles Hotel will always be a place you return to, whether as a guest, friend, or family. Sincerely, Rani, Guest Experience Manager, Raffles Hotel Jakarta

Dear Ms. Belling S., Thank you very much for your review and rating. We are delighted to hear that our team provided friendly and prompt service, and that you found the pricing reasonable. We hope to welcome you back to Raffles Hotel Jakarta again for another memorable experience. We always welcome you back like family. Sincerely, Rani, Customer Experience Manager, Raffles Hotel Jakarta

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed your stay amidst the city's brilliance. Raffles Jakarta may be surrounded by magnificent buildings, but for us, what truly matters is creating a warm and clean atmosphere within, where you can truly feel at ease and pampered. We look forward to your next visit, for an equally special experience. Best regards, Etha, Director of Guest Experience, Quality & Loyalty, Raffles Jakarta

Dear Ms. Diah, Thank you very much for taking the time to share your staycation experience with us. We are very happy to know that you felt very happy during your stay, and that our Butler service was able to assist you well throughout the entire time. Your comments are an encouragement for our entire team to continue to provide the best service from the heart. Hopefully this pleasant experience will leave a sweet impression and make you feel more at home. We look forward to welcoming you back to Raffles Jakarta — a place where guests come as guests, leave as friends, and return as family. Warm regards, Rhany. Guest Experience Manager. Raffles Jakarta

Dear Iin H, Thank you for your wonderful review! We’re delighted you and your family had a superb stay with us. It’s great to hear that your check-in was seamless and that you enjoyed our breakfast selection. Your kind words mean a lot to our team. We look forward to welcoming you back for another unforgettable experience at Raffles Jakarta! Warm regards, Rhany Guest Experience Manager Raffles Jakarta

Dear Ms. Yasmine, Thank you for sharing such a heartfelt review of your stay with us at Raffles Jakarta. It warms our hearts to know that your experience, though brief, left such a lasting impression. We are thrilled that you enjoyed our facilities and service, and your kind words about our team’s warmth and attention to detail mean the world to us. It is truly our passion to create memorable moments for our guests, and we are delighted that we could make your time with us special. We look forward to welcoming you back for another wonderful stay. Hopefully, next time, we can make it even more unforgettable! Warm regards, Rhany Guest Experience Manager Raffles Jakarta

Dear valued guest, Thank you so much for your wonderful feedback! We are thrilled to hear that you felt warmly welcomed during your check-in and check-out, and that you enjoyed the welcome chocolate and personal note from our General Manager Yves Mudry. It’s the little touches that we hope make your stay special! Regarding your request for a room upgrade, we would love to accommodate you on your next visit. We truly appreciate your support and hope to welcome you back to Raffles Jakarta, where you’ll always arrive as a guest and leave as a friend. Warmest regards, Rhany Guest Experience Manager Raffles Jakarta

Dear Mr. Fredrik, Thank you for your wonderful review on Traveloka. We're thrilled you enjoyed your staycation with us and plan to return. Your kind words inspire us to continue providing exceptional service. We look forward to welcoming you back again and again. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

To Our Valued Guests, Thank you for your positive review! Glad to hear that you experienced the friendliness and helpfulness of some of our staff. We really appreciate your appreciation of the friendliness and service provided by our staff. We will continue to be committed to providing the best experience for each of our guests. Thank you also for your comments regarding the complements provided. We hope to welcome you back to Raffles Jakarta for an equally satisfying experience in the future. Warm regards, Rhany. Guest Experience Manager.

To Mrs. Cintya Dewi, Thank you for taking the time to share your experience at Raffles Jakarta through this warm review. We are very happy to know that you enjoyed your stay with us. We are very proud to know that you found our room luxurious, breakfast satisfying, and our service satisfying. We are committed to providing an unforgettable stay for every guest, and being part of your memories is an honor for us. Glad to hear that Mom enjoyed the comfortable shower and easy access to Lotte Shopping Avenue. We always strive to provide convenience and comfort for our guests. Moreover, it was very encouraging for us to hear that our team gave a warm and sincere impression. At Raffles Jakarta, we not only strive to meet our guests' needs, but also to create meaningful and meaningful relationships. We thank you for your praise for our attentive service. Don't forget, we are very happy to enjoy our welcome coffee and the personal butler service that we provide. We hope that you feel appreciated and treated special during your stay with us. Thank you for the very valuable recommendation. We hope to welcome you back to Raffles Jakarta in the not too distant future, and provide the same experience, even better than before. Warm regards, Rhany. Guest Experience Manager.

Dear Ms. Dewi, Thank you for taking the time to share your feedback following your recent stay at Raffles Jakarta. We are thrilled you found our accommodations exceptionally clean and enjoyed the delectable breakfast offerings. At Raffles Jakarta, we take great pride in curating an environment of timeless elegance, and it brings us immense joy to know that your experience reflected this commitment. Your commendation of our staff's generosity in the breakfast offerings is genuinely appreciated and will be shared with our dedicated team. We look forward to welcoming you back for another delightful stay at Raffles Jakarta. Warm regards, Rhany Guest Experience Manager

Dear Ms. Jenifer, Thank you for your positive review! We are very happy to hear that you enjoyed our service at Raffles Jakarta and were satisfied with the spacious rooms, especially the double beds which are suitable for guests who bring children. We are looking forward to the opportunity to welcome you back to Raffles Jakarta. If there are any specials or other needs we can fulfill to make your visit more special, please don't hesitate to let us know. Thank you very much for your visit and positive feedback! See you again at Raffles Jakarta! Warm regards, Rhany. Assistant Guest Experience Manager.

To Latifah Hanum Nasution, Thank you for the very positive and appreciative review regarding your stay at Raffles Hotel Jakarta. We are very happy to hear that you found it very enjoyable and impressed with our service. Your praise for the overall friendly staff, neat clothing, nice rooms and facilities, attention to detail, and speed of the check-in and check-out process is greatly appreciated. We always strive to provide a special stay experience and pay attention to details to create an exclusive atmosphere. We are also happy that you enjoyed the facilities such as the garden on the 14th floor, the delicious food during breakfast, and the involvement of the staff in the restaurant. Your award for naming Raffles Hotel Jakarta as the best hotel in Indonesia is a great honor. We hope to welcome you back to Raffles Hotel Jakarta in the future. If there is anything specific we can help with or improve, please don't hesitate to let us know. Thank you so much for your visit and this great review! Warm regards, Rhany. Assistant Guest Experience Manager.

Dear Ms. Lesli, Thank you so much for your kind words and for sharing your experience with us! We're thrilled you enjoyed our hospitality and had a great stay. Your feedback means a lot to us. We look forward to welcoming you back again in the future! Sincerely, Rhany Assistant Guest Experience Manager

Dear Defrian Utama, Thank you for taking the time and sharing your good assessment of your stay! We are happy to make your stay a pleasant experience at Raffles Jakarta. We will be happy to serve you again with the same greatness the next time you visit Raffles Jakarta. Sincerely, Ryan. Asst Guest Experience Manager.

Dear Mr. Umarudin, Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Raffles Jakarta and enjoy the food taste that we offer at our outlets and our colleagues welcome you with their hearts and make us proud with their service. We’d be happy to serve you again with the same awesomeness next time you visit Raffles Jakarta. Thank you and regards, Rhany Asst Guest Experience Manager