We stayed at this hotel for 7 nights. Overall, our impression is positive:
the reception staff were excellent – polite, helpful, and always ready to assist. The restaurant was also great – tasty food, clean, and a pleasant atmosphere.
The room itself deserves special mention – it was amazing: very spacious, almost like an apartment, with a living area, a workspace, a hairdryer, and all the necessary amenities. It was very comfortable to stay in.
However, we have major concerns about housekeeping. During the entire 7-day stay, our bed linen was never changed, the room was not vacuumed once, dishes were never washed, and soap and shampoo were not replenished. The only things that were done were changing towels, taking out the trash, and bringing toilet paper.
The plate with welcome cookies from check-in is still here, along with dirty glasses. The tea cups were replaced once, but tea bags were never restocked.
Overall – excellent reception and restaurant service, and a great room, but very poor housekeeping.
If housekeeping improves, the hotel definitely deserves its 4 stars,
but at the moment, the real level is closer to 3★.