Service was top notch, breakfast had tons of variety

Reviews don’t lie. This hotel lived up to all the hype. I’ve stayed in many “top” hotels around the world but this one had, by far, the best service I’ve ever experienced. It was like having your own personal team of butlers at your service. Beautiful hotel. Clean, comfortable rooms

Everyone and everything was absolutely perfect. From the warm greeting, to the breakfast staff remembering our names from our last visit in July. And the attention to detail in the cleaning of our room was incredible. We will definitely stay again and look forward to seeing everyone again soon.

Our stay was great!! All perfect and the staff was incredibly efficient, always a step ahead. One of the best services I ever got on a hotel. I hope they always keep this great level of hospitality and service. Can’t wait to come back to Gramado and stay there again!

Everything at the hotel was superb. The greetings to the house keeper to the restaurant staff they were all professional. And during our stay learned our names, which was special.

Absolutely wonderful staff…. And the hotel and restaurant were fabulous…. We plan to return to visit you again…

This will be my first review. After having stayed at the Pulitzer in Amsterdam, and 5 star hotels in Paris, I always aim to get the same experience while traveling Brasil. This hotel is cute, service is by far the best i have ever had anywhere in the world, it feels like you have the whole hotel to your self. Pool area, spa and Gym is fully loaded and amazing, you can reserve these amenities to your self. We did not want to leave, the staff is like family and always there to take care of you. The rooms are amazing, there is nothing negative to say about this place.

Best service I have ever experienced. The place was amazing.

Hotel fora de série!!! Td muito bom, nunca estive num hotel com tanto cuidado com o hóspede.

FANTASTIC! All my expectations were met.

We can`t say enough about Hotel Valle D`incanto. The location was ideal, the room nice, food delicious. The breakfast was fabulous...the variety of items, quality was excellent...the hot chocolate (reminds me of the "Polar Express" line referring to the children on the train drinking "hot chocolate as thick as melted chocolate bars") was really sumptious. Probably the highlight, though, was the friendliness and professionalism of the staff...all of the staff. If you are in this part of Brazil don`t miss this opportunity.

Our stay at Hotel Valle D'Incanto was really amazing. The building is new, everything is clean and the location is good. But the main reason this hotel is special is because of their high level of service.

Incrível a estadia. Todos os funcionários, sem exceção, estão de parabéns pelo atendimento e cordialidade. Café da manhã estupendo!!! Quarto aconchegante. Tudo perfeito!

Hotel novo, muito bonito, linda decoração em todos os ambientes. Café da manhã maravilhoso, espaços para relaxamento, boa academia, piscina aquecida, coberta e extremamente relaxante. Cuidados e agrados para os hóspedes são uma constante: pequenos lanches, dizeres, lembranças e até mesmo um livro do "Café com Deus Pai", deixado para a leitura a cada dia. Não bastasse tudo isso, a equipe de TODOS os colaboradores é esplêndida! São extremamente, educados, simpáticos e solícitos. Este hotel, com certeza, está no rol das melhores hospedagens por quais já passei. Parabéns à toda a equipe e que toda essa qualidade seja sempre preservada! Voltaremos sempre!

Estadia perfeita, piscina café da manha, cha da tarde, suite e jantar tudo muirto organizado e perfeito

Falta barras da os banheiros e na piscina para idodos

Hotel muito aconchegante e com um clima romantico. Atendimento excepcional! Quarto muito grande e confortável. Restaurante com pratos delíciosos e atendimento glamouroso.

Gentileza dos funcionários desde a recepção, café da manhã e chá da tarde cortesia excelentes, piscina aquecida maravilhosa, enfim um final de semana inesquecível

Grata surpresa, destaque para a massagem!! Excelente

Excelente