It was late at night when we needed to rest, but the receptionist was incredibly rude and unfriendly. There was a problem with the room key and the order, but she scolded us back, as if she didn't want to take care of it. I recommend re-evaluating the situation to retain someone who is clearly incompetent to handle customer service at the front desk. Bad experience.

Please pay attention to the cleanliness of the room.

Located in the city center. Jalan S.M. Raja Medan, North Sumatra.

The room is beautiful and tidy, the staff is friendly, but the bathroom, especially the one with the bar tub, could be changed, it's very dirty.

Good, friendly housekeeping staff

The hotel staff was very friendly during check-in and check-out. The security staff were also responsive and quick with parking.

Very worthy to be a transit hotel choice

OK. Service 25%, tax 30%. It's not hotel rules implemented on the cafe.

Nice and very comfortable, only when checking in it was a bit uncomfortable because there were a lot of staff sitting at the reception desk.

Overall it is very good, only the room is not soundproof enough, so the activity in the next room can be heard quite a bit.

The Grand Antares Hotel is not well maintained, the staff are not friendly, when guests arrive the door is not opened even though there is staff at the door.

The pillow smells of sweat, the room is not recommended for bringing babies or children under 5 years old.

Amazing and recommended hotel.

Good service. Please pay attention to the bathroom. When you turn on the shower, the shower toggle button is stiff and wants to come off. Regular maintenance is needed. Overall, I'm satisfied. Great.

The kids are happy. That's the main thing. The room is quite spacious.

friendly staff, clean rooms, in the city center, in front of the hotel sells food...next to the hotel is KFC...

When checking in to the room, the door couldn't be opened. I had trouble calling the employee to come down from the 9th floor to the Gth floor. According to SOP, the employee should accompany the guest to the front of the room, then open the room door and inform them about the facilities.

friendly staff, we registered directly at Kalbukan, next time we will stay here again

Good facilities, delicious food, prices match the food

Very comfortable and the service was excellent. Thank you