Courteous staff and clean room. Great location on thhe water.

Great hotel, isolated and not walking distance to anything but the boardwalk. Restaurant was great. Staff at hotel and restaurant were so friendly. The pool- smallest I’ve ever seen. We thought the photos were deceiving but they call it a spa tub for a reason as that’s exactly what it is. Great for adults- not so great for kids!

The hotel itself was fine . The problem began at breakfast on the day of departure. The breakfast room was chaotic with long waits to be served and many instances of the wrong orders being delivered to tables. We had waited an hour to be served breakfast with many people who had come in after us receiving food while we had none. The general manager eventually told us there was no record of our order. He apologised and finally got us some food . He told us breakfast would be at no charge which was good but the whole experience was awful. He admitted it was unacceptable.. We had stayed in 7 different hotels on this holiday and both Best Westerns were extremely disappointing . We will not be using them again.

My son loved the pool area and the view was stunning. The restaurant inside is really good and we were impressed with the breakfast!

Staff was so accommodating. Pool and whirlpool were excellent. Restaurant had great food

Room carpet smelled bad Pool it is too small good for one family only Costumer service in lobby they very nice and helpful

Great place, nice room but the breakfast is terrible. Wait time is way too long for such a hall with 2 servers only. And the choice... :( not worth at all. Better to go outside and use a breakfast place with HUGE variety and better quality.

The location of this hotel is perfect. There are lots of walking trails and you can go down to the water. You can bring your furry friends which is quite rare. Breakfast is not included but there is a nice restaurant on site (a bit pricey). The room was a bit tired in the decor and they should really consider replacing the carpet with vinyl or something less prone to stains and smells. The amenities are nice but there is no pool per se but just a hot tub and a bit larger whirlpool. This is a good location not far from anything.

The room is very comfortable, featuring plenty of chairs for relaxing or reading. However, it lacks sufficient lighting. I appreciate the HDMI connection located below the TV, as it provides easy access without needing to reach behind the television to connect to a port. The service and food are excellent, but better measures are needed to control the flies around the windows next to the tables.

⭐⭐⭐⭐⭐ We had a fantastic stay at the Best Western in Owen Sound! From the moment we arrived, the customer service was exceptional. The rooms were spotless, the beds are a tad hard but the blankets were so cozy that I honestly didn't want to get out of bed! The shower had excellent water pressure with plenty of hot water—something I always appreciate after a long day of traveling. The on-site restaurant deserves a **10/10**. As someone with celiac disease, I was so impressed by the variety of delicious gluten-free options available. A special thank you to **Shaina, the Restaurant Manager**, who was absolutely amazing. She is incredibly knowledgeable about gluten-free dining, genuinely cares about her guests, and provides outstanding customer service. She made our dining experience stress-free and enjoyable. The hotel is in a beautiful location with lovely views, is easy to find, and is conveniently located close to everything we wanted to see. And finally…don't leave without trying the **homemade ice cream**! It was hands down the best ice cream I've ever had and was the perfect way to end our stay. This hotel truly goes above and beyond in every way. Between the exceptional staff, comfortable accommodations, incredible restaurant, and amazing homemade ice cream, this is a must-stay when visiting Owen Sound. We will definitely be back!

It would be nice to have a little store to buy chips, chocolate bars etc. or coffee and cookies in the lobby. We loved the walking trail just outside the property.

Loved breakfast.

Amazing property sitting right next to the lake with accessible roads to downtown, waterfront etc. The hotel staff was very friendly and out stay was easy and pleasant!

Room was nice!! Staff were friendly.

I like the location and the service. The room was clean and spacious when we came. It was honestly one of the best experiences we’ve ever experienced. I highly recommend this hotel and location. The dinner and breakfast were also amazing. Thank you for having us we would love to come again. Thank you.

All good

Clean room

Tout a été parfait lors du souper au restaurant et du séjour dans notre chambre. Seule critique: ne vous fiez pas à la photo de la piscine. C'est en fait une pataugeoire, un gros bain tourbillon.

The room is neat and big enough to accommodate a family of four. How ever, it would be great if they could have enough soap bar for body and hand wash.

Nice breakfast, good view and good sauna and hot tub . Staffs are very friendly. However, room is not clean enough, dusk on top of hair dryer and dusty table and chair plus floor is not clean.