SureStay by Best Western Medicine Hat

Explore SureStay by Best Western Medicine Hat
5.8
Fair
From 1,002 reviews
Cleanliness

6.2

Room Comfort

6.8

Service and Facilites

7.0

Traveler Reviews SureStay by Best Western Medicine Hat

Number of reviews per page
20
40
Top reviews
Jihong
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This property looks like 3stars or more hotel but advertised low value compared to its facilities. Meals is excellent. Hotel was new management and under renovation.
Bettyanne
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

There was no available ice machine, snacks or drinks. Renovations going on, so no pool No balcony, no elevator My room was clean, but not the hallway
Hugo
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was all good . Just the hot tub in room was unavailable but on the site it said to rent the room with the jacuzzi. Maybe should change that Thank u
Raul
icon-with Children
with Children
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We paid online...When we arrived they told us the pool in the hotel wasnt working..it was under renovation .The room we received,.hottub/soaker tub wasnt working...the bathroom was dirty the curtains didnt cover the window...There was flies in the room.This was the worst place ive been to.I dont know how it passes inspection
Marion
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6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The ice machine was broken... air conditioning was not working. The place was going through renovations... It was okay... they were trying
Justin
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Pretty decent property for the price
Raihan
icon-with Children
with Children
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Scammers' hotel, worst management, do not even care about clients. Cancelled my confirmed reservation without even notifying and when we arrived at 1 am, asked us to find other property
Jordan
icon-with Children
with Children
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

staff was good, property was confusing and kind of a mess. there was a huge hole in the sink of our room, but overall it wasn't horrible.
william
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2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Homeless shelter
Wendy
icon-Family
Family
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I booked on Expedia and got a very large room with 2 queen beds for $80 total. This included a free bkft.We got an omelet, bacon, muffin and yogurt. It was delicious. The bed and pillows were super comfy. I will definitely stay there again
Todd
icon-with Partner
with Partner
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

No breakfast, no pool, didn’t get the room I wanted
Vadim
icon-with Children
with Children
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The room was very dirty and unclean. It also smelled like smoke cigarettes. There were not enough towels and the bed was not clean. One of the beds had no blanket and the pillows were dirty.
Patrick
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2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

I was given a room with a clogged toilet. I told the front desk when I went out for the day at 9:30 in the morning. I returned at 2:30 in the afternoon and the toilet was still clogged. Apparently the maintenance man is not responding. And they tell me they can’t move me rooms as housekeeping is still working. So, here I sit with a clogged toilet and no where to go. I have been coming here for years, and this is the worst I have yet experienced. It’s like the staff don’t care.
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Henry
icon-with Partner
with Partner
2.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

It was cheap and it should have been. I requested water glasses or coffee cups and was given a cardboard soup bowl and told they didn't have and glasses or cups. No coffee either. Our outer door didn't seal, actually allowing light and breeze through. Think twice before booking here!
MANDOUR
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Was very bad room and I had to request changing my room . Bathroom very dirty
Andrea
icon-Family
Family
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Place is dated. Needs to be significantly better looked after. Stained toilet. Rusted sink that had a hole it it. Clearly it was like that for a while. No towels were provided. Mini fridge was iced. Emply box of klenic was kindly provided. Two emply toilet rolls on of which still had the cardboard on it. The roll of toilet paper was sitting on top of the toilet. Breakfast was not provided.
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Holly
icon-Business
Business
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The condition of the hotel rooms upon arrival was entirely unacceptable and far below any reasonable standard of cleanliness or habitability. The rooms were in an appalling state. As a direct result, my coaches and student athletes refused to stay at the property. They immediately returned the room keys to the front desk and escalated the issue to the on-site manager. Despite being made fully aware of the situation, nothing beyond a verbal apology was offered and you failed to provide any meaningful resolution. This lack of action is unacceptable and very unprofessional for the hospitality industry.
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Ivan
icon-Family
Family
4.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Clean but no face clothes and no extra blanket on the bed or in the room. Toilet didn’t flush properly and had to wait extra 45 minutes for room to be cleaned when arrived. Continental breakfast was terrible. Wouldn’t recommend this facility to anyone.
Marc
icon-with Partner
with Partner
2.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Hotel is absolute disgrace! As soon as we pulled up we knew the pictures lied Whole place is run down and room was filthy. When we turned on the tap to sink and tub grains of dirt came out, we have pictures We went to the desk and got our damage deposit back and left We expect a refund or we will be putting a dispute in with our credit card company This place should be shut down
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Skylar
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Staff was awesome, comfy bed, only issue is I didn’t get a wifi sign in and the pool is closed, however if you just need a place to stay for the week for work or whatever else this is the way to go. Good place to stay for the time being
Number of reviews per page
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