Lovely staff on reception, room was clean and spacious (Family Suite - Main Building). Our only disappointment was that the pool facilities and outdoor jacuzzi are all part of the Spa, and cost extra - nearly £25 per Adult and £12 per child. Also restricted times Children can go in the Spa. Overall lovely Hotel and stay, I just think the Hotel should make it clearer about the additional costs for the Spa.

Great clean modern hotel, Spa facilities were the perfect addition

Staff were very kind and efficient

Probably the best hotel in Europe

We really enjoyed this hotel. Would recommend it to everyone.

We booked a three-course dinner, full access to the spa for the duration of our stay, and a couples massage to enjoy a relaxing time and celebrate our 10th wedding anniversary. At check-in, I believed that everything had been paid for, including the spa access, just like the dinner. We were given bathrobes, which made us think everything was well organized and ready. However, the next day, when we were about to go to the spa, we were informed that toddlers are not allowed after 12 noon. This was not mentioned to us during check-in, and unfortunately, it disrupted our plans. As a result, we had to cancel our couples massage and dinner reservation. Instead, we drove to the nearest water park (Badeland) so that our toddler could still enjoy swimming. In my opinion, this issue could have been avoided if we had been properly informed about the spa rules during check-in and if staff had ensured that everything was clearly explained and in order. Instead of feeling relaxed and happy, we left feeling stressed and disappointed with our stay.

Lovely hotel with great views

Beautiful location, amazing spa, friendly staff.

Very clean, and the staff was very nice. Close to the airport, and there are buses to downtown, there was a locker room for luggage, and we were able to take a bus downtown without carrying extra stuff.

Location and views. A bit too pricey

Excellent hotel and great breakfast.

The staff was exceptionally courteous. The rooms were clean. Very satisfied with our stay.

Very nice.

Very clean. Excellent modern spa. Great massage . Gourmet restaurant. Upscale for ostersund area. Best value ! AC a plus. Great view from restaurant . Across from airport . Beautiful like new huge property

Personalen var otroligt trevlig och hjälpsam

Denna söndag var det rätt behagligt med folk, lätt att få plats i både bastu och pooler.

Personal bra, rummet var smutsigt med fläckar kvar på väggar m.m

Bra rum. Rent. Jag saknar kylskåp. Fantastiskt spa!

Personalen i receptionen

Rolig miljø , trevlig personal , deilig spa og godt utvalg på frokosten . Greit med parkering