Lovely room, over complicated light switches and AC, not for the financially faint heated with a club sandwich at 35 Swiss francs, should have been a special treat but didn’t feel that way with overattentive staff chasing tips. Communications prior to arrival were very poor. Location not great as had to use the car to go anywhere as to far from the lake. Couldn’t really recommend sadly.

Breakfast and bar are great

Best staff, clean rooms & best breakfast.

We really enjoyed our stay at the Royal Savoy hotel. All the staff were friendly and always checked that we had everything we needed. The breakfasts were amazing - such a good choice of delicious food and several waiting staff on hand to serve us. The Japanese garden was a beautiful and relaxing area, with lovely hedges offering privacy to enjoy our drinks in peace. The sky bar had amazing views of the lake and the city and we were welcome to have just drinks there before they served dinner to other guests later on. The spa was immaculate and they had a welcome separate spa for women, with jacuzzi, steam room and sauna. Our suite was very comfortable with much needed air conditioning. We would gladly return here.

first floor restaurant staffs were horrible.

Great hotel but horrible service. For example, when wanted to do laundry i had to call and remind the 3 (!) times till someone came in 40 (!) minutes. When checking out, the line was about 45-60 min wait When you order something for breakfast they simply forget. All service is very poor. But nice pool, good location and nice fascilities

A fantastic property. The rooftop restaurant has a magnificent view!

Wonderful experience. Professional and friendly staff

Great people, food and well located. Would stay there any time. Manager upgraded us when we wasked if it was possible!

Lovely hotel and breakfast

Nice hotel,

Beautiful, quiet hotel. Well trained staff

The hotel is quite nice and in an excellent location. We booked a suite with a terrace and supposed lake view. While the room was plenty large and well appointed. The terrace was a 2x2 terrace on the side with a barely visible view of the lake through several trees. We also experienced no hot water for a full day out of a 4 day stay. While we understand that equipment breakdowns happen; management felt an AI written apology was sufficient. My experience in similar circumstances has been that customers deserve a bit more in terms of credits or discounts to maintain satisfaction in these type of situations.

Firstly the greeting was warm and genuine. Super helpful. I forgot my tie for a conference i was due to attend the concierge found me one and then proceeded to swap it with his because his one looked better ! Amazing people beautiful location and amazing facilities! Could not recommend it more. Congratulations to the management for creating such an empowered team.

Lovely room overlooking the lake, clean and able to get in early, which was a benefit. All the staff were very helpful and attentive. Breakfast choice was excellent and our take away breakfast on the last morning exceeded our expectations.

Wonderful hotel!

Wonderful and first class in every manner. Lap of luxury and excellence.

5-star all around, except it got pretty hot at night and the AC can’t really be changed.

Very clean. Staff was wonderful!! Would stay there again.

Great room, nice breakfast, excellent service