The girl at check in wasn’t friendly at all, def not my normal experience staying here. The room we were given was very dated, also not our normal experience here. We normally love the free breakfast, it’s a sit down and order style, this time it was buffet, but still good. Food was cooked the way we like it and there was a good selection.

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The staff were friendly and the beds were comfortable. The hotel is older and therefore had squeaky floors in the halls and a bit of a musty smell in the room. You also can’t bring the complimentary breakfast back to your room, you have to eat it in the restaurant. We were staying for a sporting event so it was fine for a place to sleep.

Everything was perfect

My favourite place to stay in Gander. Always clean, service is friendly and the best beds !!

The room was clean but it was far away from the elevator next time we will call after we book our room to get it close to the elevator the staff was great and the rest was good

All was good

The staff were exceptionally friendly and helpful

Comfortable bed

Comfortable beds. Large room. Very accommodating staff. No issues whatsoever.

Was on tail end of breakfast and not much left in the trays.

Couldn't adjust the heat. The amount of heat couldn't be adjusted and I had to switch the fan between hot and cold.

Good

All good

Clean hotel. Very good service with friendly staff.

Check-in was a breeze. Our room was clean, my only complaint would be temperature of room on arrival. The room was cold and when we turned up the heat nothing happened. We waited about 10 minutes still no heat, then my husband noticed the heating unit was unplugged. He plugged it in and we had heat. It took awhile to heat the room up.

Clean and well kept

Wonderful stay and even better that a full hot breakfast was included. Staff are always amazing

When we checked in the air conditioner was on high in our room, temperature was 13° after we turned the heater on high and went to supper. The temperature had only went up to 18. Still now after a couple of hours, still only on 19 degrees it is very uncomfortable. I’m unable to takeoff my coat still and in the bathroom the heater won’t cut in at all and the toilet seat is too cold really to sit on. I did call Front Desk but the lady said she is on herself and doesn’t have any help. Just not a super awesome night like I had expected.

Restaurant food & bar food were excellent. Service was fine. So was desk staff. The property needs updating. Dirty carpets in lobby and halls, room & bathroom doors need painting, some had cracks. The room sprinkler heads were hanging from ceiling.