Good value for what you get but rooms a little noisy . We had room 26 of the out building and the walls were pretty thin and was kept up a bit by noisy neighbours

Room ok but very warm. Only way to regulate the heat was open the window. Not great when above outside bar area

The staff could not have been more friendly and polite nor more helpful. Top end, worthy of iconic hotels.

Bar worked for me!! Bar staff and reception team excellent!! Managed to get on site parking quite easily. Room was very clean.

This is such a beautiful hotel. Great atmosphere in the bar and restaurant area, and the staff are really lovely.

Lovely location out of the way of the nearby town. Quiet. Room was cosy, clean and had everything you needed. Bed was very comfy. Fresh supply of quality tea, milk, biscuits, etc., each day. Parking right outside the hotel was very convenient.

Noisy building work and builders with radio on loud outside room from 7.30 am. Nothing said about same at check in. Room tired and furniture damaged. Windows couldn't be opened and bathroom quarter light had to be wedged open with a toilet roll. Towel rail hanging off wall and grouting dirty.

Reception staff very helpful, Alan in particular was very friendly and created a good impression

Stayed in room 30, we had a lovely view of the Thames. Nice big room. Excellent value for money. Shepperton is really jice.

The room was lovely and warm. Really quiet so nice to come back to after a NYE party!

The member of staff that booked me in and served me later during dinner was very polite and friendly.

Minimal customer appreciation on arrival and when visiting the bar (didn’t get served so went elsewhere to have dinner and drinks).

Spider in window

Room was in an out building up a flight of outside stairs. Room was neglected with lights not working

In serious need of refurbishment. Walls between rooms very thin so noise an issue.

Ok

The room was clean, tidy and had everything that we needed for a 1 night stay, the bed was comfy too! For the price I paid, the accomodation was definitely acceptable. I was slightly disappointed with the breakfast. For the price I did expect a little more than one of each, considering my daughter only ordered a few items. Two sausages wouldn't have gone a miss, but I guess we didn't ask so didn't get! Apart from that everything was great. Great location, close to thorpe park which is why we were in the area. Staff were friendly. Check-in was quick.

Location - good. Convenient and quite easy to access. Staff - sparse, but friendly and polite. Facilities - main house was good, but the room itself was a bit rough. Door lock barely functioned and had clearly been forced open more than once. Chain was missing from door. Shower was a trickle. Room wasn't filthy, but far from immaculate. Fine for one night, but that was about it. We didn't even use the shower it was so poor.

N/A

The room was good for what we wanted it for. The bed was big and comfortable. The hair dryer did stop working but the guy on receptionist was ever so apologetic. The only thing I had any issues with was that it took awhile for the hot water to come through when I had a shower.