Dear Valued Guest, Thank you for taking the time to share your experience staying at Aston Anyer Beach Hotel. We apologize for the inconvenience you experienced, particularly the air conditioning not working upon your arrival, the long time it took for the room temperature to reach a comfortable level, and the noise that affected your rest. We are especially sorry about your experience during breakfast, particularly the quality of our garlic fried chicken, which did not meet our standards. This feedback is important to us and has been forwarded to the relevant team for immediate investigation and evaluation of our food preparation and serving procedures, as well as our restaurant's hygiene controls. We understand your disappointment and sincerely apologize that your stay did not meet your expectations. Your feedback is vital for our improvement and for preventing such incidents from happening again. We apologize again for the inconvenience. We sincerely hope to have the opportunity to welcome you back and provide you with a better stay in the future. Sincerely, Nandang Permana, General Manager
