The welcome was excellent, unfortunately the receptionist had to tell us that the swimming pool was closed for maintenance reasons. This was a major disappointment we would have welcomed prior notice. One of the reasons we chose Warren house was the draw of a swimming pool. The room was clean and the bed comfortable and during the hot weather the AC worked very well, a big plus for us. The breakfast was reasonably good but it has been our recent experience, as at other hotels, that the hot Buffet food was cold apart from the eggs that were fried to order half way through the breakfast. We feel that egg order should be taken when you are allocated your table. The evening menu was basic and limited but served hot and was plentiful. In common with with most hotels the cost of alcoholic beverages was exorbitant. The hotel interior requires some redecoration but this did not detract from our experience and we appreciated the polite and help full staff and the magnificent grounds and the total lack of outside noise. Despite its faults we would stay again.

We had a wonderful family stay here and wouldn't hesitate to return. The hotel is set in a beautiful historic building, with lovely gardens that made it feel peaceful and relaxing, it was hard to believe we were still in Greater London. The staff were exceptional from start to finish, always friendly, helpful and genuinely willing to go above and beyond to make our stay comfortable. If I could give the staff more than five stars, I would. We stayed in a family room, which was clean, beautifully decorated and surprisingly spacious, with plenty of room for the double sofa bed and a travel cot for our baby. It made travelling with two young children so much easier. The food was absolutely delicious, and after a busy day exploring Hampton Court Palace it was lovely to come back somewhere so quiet and welcoming. There also seemed to be plenty of parking, which was another big plus. Overall, Warren House made our trip feel effortless and relaxing. It was the perfect base for exploring London while having somewhere calm and comfortable to return to. We would happily recommend it to anyone.

If I could give this hotel a zero rating I would. I booked 10 months ago via Hotels.com. The week of my two night reservation I once again received confirmation and a welcome email. I called to make dinner reservations for our stay. It was my birthday and wedding anniversary and I had carefully selected this beautiful manor hotel, which was close to Wimbledon, where we would be watching the tennis. Five hours after receiving my welcome email I received another email saying they had relocated us to another hotel. It was not nearly comparable and much further away from Wimbledon. When I called the manager he could give me no reason why we had been bumped to another hotel. Whilst they did comp this less than mediocre hotel we stayed in we had occurred additional expenses to get to and from Wimbledon. This was supposed to be a very special celebration and left us with an awful and disappointing stay to say the least!! As an overseas visitor to your country I cannot believe you would treat customers like this. Absolutely disgusting!!

Have to clean room properly

Booked for a stay whilst at wimbledon. Could not fault it. Easy free parking, lovely room, beautiful grounds, walkable to Richmond park and an easy uber ride to Wimbledon.

Staff were fantastic. Disappointed pool was not available and we were not told before arrival. That was the main reason we booked this hotel.

Great hotel in good location. Pool facilities were not in use

The swimming pool was out of use, which was a shame, but I think we were aware of this at the time of booking

Great, traditional, English property surrounded by green areas. Located in a safe neighborhood, easily accessible by public transit if needed, close to Kingston downtown for restaurants and pubs. The staff was very helpful, the room was clean, and breakfast was convenient and tasty. I would definitely go back

The Warren House is a beautiful property. The staff is extremely polite and helpful, however they seemed understaffed. The hotel seems to be going through some changes. The dining room was closed, dinner was served in the breakfast area. High tea in the garden was 5 star. Would stay again.

Impressive old building with lovely grounds.Interior needs some refurbishment and the dining options were limited but would stay again.

What a wonderful place. There were a couple of things that disappointed us (pool closed, refrigerator broken), but the staff was so accommodating and friendly that they made it okay.

The water was cold so I had to have a cold shower. The room smelt musty and old. Check-in was slow and not very client focused.

Our stay at Warren House was during a very hot spell. We were assured that our room would have air conditioning however, when we got there it wasn’t working. We asked for it to be fixed and staff moved us to a really small room while this was being done. We were assured it was fixed the next day and moved back but it wasn’t. Thankfully we had a fan. Apart from this, we enjoyed our stay, the staff were lovely, very attentive and always smiling. Breakfast room was too small to accommodate us on the Saturday morning, we had to eat in the bar area which isn’t ideal due to the height of the table and size of the breakfast plates! Warren house is a lovely place with beautiful gardens but it could do with some TLC and general upgrade

Wonderfully relaxing, great food, amazing staff.

Absolutely loved staying here and the staff was so helpful especially helping us getting taxis! Thank you all for being so accommodating and supportive to me and my family.

A Lovely hotel and a beautiful part of south west London. Breakfast was spot on and happy to go back again

Very nice and cozy hotel. I'm glad we stayed here.

Clean room, friendly staff, very good breakfast

All the staff were very friendly helpful and professional