We liked the view and the room was very clean. We enjoyed our stay.

From the time we arrived to check in, everything was great! Sarah at the front desk was amazing, offering us an upgrade in order to be next to our friends since we were celebrating a bday that weekend. Rides, restaurants were great, staff was friendly and the grounds were clean. Would absolutely recommend, we will be back.

The location was great but it seems l

Staff was very friendly. We had our room upgraded to a larger, nicer room. I would return to this hotel.

The property itself was great. Perfect location, clean room, great balcony etc. It was the staff and service or lack of at checkin which was terrible. There was a huge line with about 14 people in it. There was one person checking in non-timeshare owners, and 3 people standing at the owners check in doing absolutely nothing. There was not one person checking in there. At the regular check in there was the one person as mentioned who was also answering questions for 2 guests that had just checked in. The rest of us were waiting and were all getting visibly annoyed. At one point the guy thay had been working went on break and then the 3 at the other window checked in one guest. Together. 3 of them to check in one. When asked where the other guy went we were told he was on break. Finally a girl came and started taking people at the regular line. She told me she had just returned from break. With 14 people in line at 6:30pm. I made a comment that the parking for checking in had a 15 min max limit and we had been there for 45. She just laughed. Other patrons were loudly overheard making comments about the terrible service. After 45 mins a saw a manager but she didn't take any customers. Just looked around. Other than this terrible customer service experience. The room and resort itself were great. Especially with free parking. If I return I hope the check in experience is 180 degrees different than this one.

Everything we expected

Fantastic place.

Great stay and would definitely go back.

Room clean staff was good kittch very nice the pool was out of service though 😞. Over all it was good.

Was a very nice stay

Great

The room was comfortable and clean. Nice and relaxing bed. The elevator though should be fixed.

Not a very good experience what I have paid for.

Great stay!!!

I booked Blue Mountain Resort Village Suites for my wife's 50th Birthday. It had it's ups and downs compared to the last time we stayed there. I requested something special considering the occasion and when we arrived to our room, there was a complimentary bag of caramel popcorn with a standard note. It was nice but I didn't have the chance to discuss anything else with guest services at time of check-in due to the hotel being flooded with groups of people for a Lacrosse tournament and a dance competition. The line up was crazy and took about 25min to check-in. We stayed in building two as appose to the main area. It was a nice room, clean, balcony with a view of the mountain and the pool below us. Overall we were happy with the hotel. However, the downs were: only one elevator working which made it difficult for everyone staying in this section of the hotel, plus there was no customer service in our lobby. If you needed to talk with anyone directly, you need to walk over to the main building to have your needs met. We still enjoyed our stay and experience and would recommend this location but I would inquire about some things before they assign you a room. We would prefer to stay in the main building the next time. Thanks again.

Everything was amazing! Place was clean and the park was so much fun!

My room was clean and well-maintained. Our room had a beautiful view. The receptionists and cleaners were very polite and nice. We found enough parking spots, and on top of everything, with a wristband provided by the hotel, we could get free passes to some activities, including an open-air gondola ride. The drawback was that it had no restaurant, which can be helpful, especially for breakfast. Also, we couldn't find any slippers or toothpaste. They are considered personal items, but if you forget the slippers, as happened to me, it helps. We stayed just one night, but the experience was great enough to consider going back.

The one of the elevators didnt work and it took forever to get around considering there were only 2 elevators. I think they next to fix the elevator since apparently its been broken for 9 months

Clean Room

Sauna and pool were under renovation