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Cleo Hotel Tunjungan

Explore Cleo Hotel Tunjungan

Overall Ratings & Reviews Cleo Hotel Tunjungan

Traveloka (5,851)

8.4

Very Good

From 5,851 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.2

Meal

7.9

Location

9.0

Service and Facilites

8.4

People often mention about Cleo Hotel Tunjungan

All

Staff Friendliness (127)

Distance to City Center (125)

Ambiance (108)

Bedroom (108)

Bathroom (107)

Hotel Area (103)

Accessibility (96)

Surroundings (91)

Check-in/out Time (82)

Wifi (76)

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Traveler Reviews Cleo Hotel Tunjungan

Number of reviews per page

20

40

Customer reviews

RS

Rosianita S. P.

10.0

/10

Reviewed 7 day(s) ago

The staff is very friendly and helpful, the environment is clean and fragrant. Best hotel.

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A***i

9.4

/10

Reviewed 1 week(s) ago

Strategic and comfortable hotel, clean.

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Eko R.

10.0

/10

Reviewed 2 week(s) ago

Very close to the crowd.

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Victor M. J.

Leisure

9.4

/10

Reviewed 2 week(s) ago

Good and suitable for those traveling with family, close to shopping centers.

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Miske N.

Leisure

10.0

/10

Reviewed 2 week(s) ago

The hotel staff was friendly, the service was fast, the rooms were comfortable, and the food was delicious. I'll be back again.

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Verified Traveler

Staycation

10.0

/10

Reviewed 3 week(s) ago

The staff are friendly, the hotel is close to the mall but it feels like staying in the mall.

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Imam

Leisure

9.4

/10

Reviewed 3 week(s) ago

Always helped by a very nice female receptionist.

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nc

nelly c.

9.4

/10

Reviewed 3 week(s) ago

Strategic location.. affordable prices, friendly service..

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A***a

9.7

/10

Reviewed 4 week(s) ago

The service was excellent, even upon check-out I was offered to leave my luggage in case I wanted to go sightseeing. The room was clean, and there was motorbike parking in the basement.

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S***y

Medical

8.4

/10

Reviewed 4 week(s) ago

The hotel was noisy, as it's in the middle of the city. I couldn't sleep last night. My neighbors were so noisy they came in and out until midnight. It was so annoying that I woke up several times.

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M***d

Business

10.0

/10

Reviewed 7 week(s) ago

hotel near shopping mall

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1 people find it helpful

OK

Obi K.

Staycation

10.0

/10

Reviewed 9 week(s) ago

The staff were all very nice. The rooms were very cool. Close to everything.

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n***r

Business

9.4

/10

Reviewed 9 week(s) ago

Very impressive and comfortable, very strategic

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n***r

Business

10.0

/10

Reviewed 9 week(s) ago

The hotel staff is very friendly and the hotel is clean.

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1 people find it helpful

K***n

9.7

/10

Reviewed 10 week(s) ago

Very close to Tunjungan Plaza and the busy center

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F***a

Medical

9.1

/10

Reviewed 13 week(s) ago

The hotel is right across from TP 1, the place is busy and the staff is very helpful in every question I had... The room is cleaned every day and makes it comfortable.

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1 people find it helpful

Accommodation's Reply

12 May 2026

Hello, thank you for choosing Cleo Tunjungan Hotel in Surabaya. We sincerely appreciate you leaving a positive review of our hotel. We will share your valuable feedback and suggestions with our management and staff to strive to provide even better service. We look forward to seeing you again.

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Mita

Leisure

9.7

/10

Reviewed 13 week(s) ago

I've stayed here 4 times as far as I can remember and I highly recommend it, very clean, close to Tunjungan Plaza 1.

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Accommodation's Reply

12 May 2026

Hello Ms. Mita, Thank you for choosing Cleo Tunjunggan Hotel for your stay in Surabaya. We are honored by your positive review of our hotel. We will share your feedback and comments with management and other staff members to help us improve our services. We hope to welcome you again.

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T***a

Staycation

8.5

/10

Reviewed 14 week(s) ago

Close to Tunjungan Plaza 👍👍, just need to walk

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Accommodation's Reply

12 May 2026

Dear Cleo, Hotel Tunjungan, Thank you for choosing to stay with us in Surabaya. We are honored by your positive review of our hotel. We will share your feedback with management and other staff members to help us improve our services. We look forward to welcoming you again.

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m***y

8.7

/10

Reviewed 14 week(s) ago

There are still baby cockroaches in the bathroom, so you have to spray it with cockroach exterminator frequently.

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Hy

Hery y.

Leisure

9.7

/10

Reviewed 14 week(s) ago

Clean hotel, in the city center, hotel staff are very friendly.

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Accommodation's Reply

12 May 2026

Sincerely, Heri. Thank you for choosing Cleo Tunjunggan Hotel for your stay in Surabaya. We are honored by your positive review of our hotel. We will share your feedback and comments with management and other staff members to help us improve our services. We look forward to welcoming you again.

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Number of reviews per page

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