Excellent efficient check in, all staff very friendly and polite. However, our room was right above the Bar which was very noisy and music really loud till well after midnight, right on a main road which is busy throughout the night also and with no double glazing was extremely noisy. We stayed 2 nights and never had our room serviced. We return on Friday to shower and change for dinner and the room had not been cleaned, when we went to reception asking for tea supplies & mentioned this we were asked if we wanted to be added to the list to request it to be done? Sorry, I thought this was an automatic thing and not that we needed to be requested. if anyone is thinking of staying it is a lovely hotel and good location for access to everything but I would recommend requesting a room on the back and not above the bar!!

Staff friendly, room did exactly what it was meant to do all good

Fantastic room. Staff were friendly and very helpful I would definitely stay again

Lovely room , staff so friendly and welcoming .

Wonderful hotel with friendly and attentive staff. Perfectly located in the heart of 'old Harrogate'. The dining room and bar have a beautiful feel of Victorian grandeur and the food served was absolutely fantastic.

The front desk are very helpful and the breakfasts are very nice

Clean room

Everything was good, being NewYear the place was very busy.

Comfotable room with nice view of the lovely town of Harrogate, perfect central position with good parking at additional cost.

Great central position & decent well equipped room

Clean room nice breakfast and polite staff

Very clean good size room fab bar and friendly staff

We had an evening meal that was absolutely delicious. Couldn't fault the food or the service. But in terms of the hotel, we stayed in a tiny room - the smallest hotel room I've ever slept in. There was just enough room for a double bed but not much else. And then there was no hot water in the morning to have a shower.

Staff were great, room was spotless, quiet and warm. Night staff allowed us to eat our pizzas together at chairs and tables in corridor, which was a great extra touch

We had a beautifully clean and very spacious room in the hotel's annex which was very peaceful and quiet. The whole stay was a perfect way to enjoy christmas! Every single member of staff was happy & smiling, the food absolutely superb, plenty of drinks choices...WONDERFUL!

Stayed here a few times great hotel, staff always helpful.

Friendly staff, hotel rooms are a bit tired but oka for one night. Bathroom wasn’t the cleanest, shower pressure bad.

Very pleasant staff no issues

Perfect room for the price we paid

Wonderful staff , beautiful room and great facilities