
Nguyen t. h.
Staycation
7.9
/10
Reviewed 4 week(s) ago
The grounds are very large, but the electric carts only transport guests between the two hotel lobbies and do not take guests to the gate or between different areas within the resort grounds. The staff are unfriendly to customers. The rooms are old and not clean.
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Accommodation's Reply
14 Aug 2026
Dear Valued Guest,
Thank you for staying at FLC Samson and for your valuable feedback. We apologize for any inconvenience and for anything that did not meet your expectations.
Regarding the electric vehicle service, we have received your feedback regarding the pick-up and drop-off points at the resort. We apologize that our staff's service did not meet FLC Samson's standards. We have forwarded your feedback to the relevant department and will strive to improve.
We apologize for the inconvenience regarding the condition and cleanliness of your room. FLC Samson will inspect the cleanliness and amenities of your room and make appropriate improvements.
We hope to welcome you back again. We will continuously strive to provide you with a more pleasant and comfortable stay.
Thank you
FLC Samson
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