I recently stayed at this hotel and found that its location is one of its biggest strengths. It’s close to plenty of shops and restaurants, and the lively pub downstairs adds a lot of character and energy to the place. There were, however, a few areas where the experience didn’t quite meet expectations, and I hope this feedback is helpful for both management and future guests. Breakfast Issue Breakfast wasn’t available on Saturday morning at the time confirmed in my booking and at check‑in, due to the kitchen staff being unable to access the kitchen. The staff member on duty did their best and suggested I go to another restaurant and request a refund later. Unfortunately, when I spoke with the manager, the interaction felt dismissive, and the hotel only refunded the nominal breakfast cost rather than honouring the original arrangement. Clearer communication and a more guest‑focused approach would really improve this. Room Cleanliness The room carpet hadn’t been cleaned before my arrival and had a visible stain, and the room wasn’t serviced on the second day. Small details like this make a big difference to the overall stay. Room Condition A few maintenance issues stood out: mould around the bath, a broken shower fitting that made it difficult to wash comfortably, and a vanity mirror that couldn’t be adjusted. These are all fixable and would help elevate the guest experience.

No Lift, we were on the 3rd floor and narrow stairs but the staff assisted with our luggage, the dinner food and drinks were excellent. Great service. However it was under new management and the menu was not up to date, sign said breakfast at 8 but they were closed. charming area to walk around. No assigned parking and you had to pay except for the hours from 7pm-7am

Room was very nice. Good location.

Bedroom carpet had never seen a hoover

A pleasant enough stay unfortunately the bar area closed at 8pm so we had to go out for a drink. I are there and did not really enjoy my chicken roast, which is unusual as it is one of my favourite meals. The worst thing was possibly the parking they advertise self parking which is in fact street parking. On a Sunday afternoon in this busy part of town there was no spaces to be found the car par.ks were full and no spaces on the streets at all

Nice welcome & shown to the room. Clean room with a super comfy bed. Central location, so could walk around Rye easily.

The staff of Ship Inn were lovely and helpful. The room/bed was fine. The only thing that we had an issue was the bathtub did not drain well so we kept the water low. Thanks for having us!

The room was clean, comfortable and cosy. Full of local style.

Staff and room were excellent

The room was modern and clean

Lovely stay.

Lovely bed

Great service

Spotlessly clean accommodation. Comfy bed. Lovely staff. First class chef for both dinner and breakfast (which was huge). Cracking stay!

It was Christmas, but the staff were distracted by the busy pub and were not helpful when it came to giving me information about parking. And Christmas Day morning the chef didn't turn up for breakfast. The room was basic and clean.

Really lovely suite. Good pub food and brilliant staff. Recommended if a family needs to stay in one room in Rye. Only negative wansa little pub noise in the evening but absolutely to be expected

Always a lovely stay at The Ship! Staff are absolute gems. Food was great and the room was cosy and comfortable. Thanks as always!

Lovely old pub with quirky decor, good standard of rooms, very nice breakfast

Lovely shabby chic building and style. Good quality room, we had a nice stay! Where does it lose a mark? Pillows were waaaay too soft & breakfast although hearty, over cooked, burnt toast - such a shame. Tidy those points up, and it would be full marks! 😃

Very good value for money. Very good service, excellent location and an excellent breakfast!