We had a wonderful experience at Kamesei Ryokan. Tyler and Marie were incredibly welcoming, inviting us to warm up by the fire on arrival and taking the time to explain how the ryokan works, which immediately made us feel at ease. The baths alternate daily, so you can experience both the larger and the smaller onsen. They are drained and cleaned every day, and all the necessary products are provided, making it a genuine self-care moment. We especially appreciated staying in a place that preserves traditional elements, from the room layout to details like the mochi pounding tool and the taiko. It really added depth and authenticity to the stay. Tyler also kindly drove us back to the station, which was very much appreciated in the winter weather. We stayed two nights and genuinely wished we could have stayed longer. On top of that, Tyler gave us excellent recommendations for foot baths, hikes, and restaurants in the area. Regarding comments about the cold outside the heated rooms in winter, I think it is worth remembering that part of traveling is adapting to local ways of living. In Japan, heating often focuses on warming people rather than entire spaces, with solutions like localized heating or kotatsu. If one expects the exact same comfort standards as at home, it may be worth reflecting on what kind of travel experience one is seeking. For us, this was part of the charm and authenticity of staying at Kamesei Ryokan

Quite unwelcoming and unhospitable initially. No food offered or available on-site. No place to shower if onsen in public is not your thing or with kids. Rooms nice and traditional in a great spot so enjoyed that experience. Bit of a weird vibe and a closed door feeling throughout town, maybe just over tourists. We all felt like a deer in headlights from the moment we steeped into town and the motel so those first moments with more guidance and recommendations would of helped. Although we would go back being more prepared and know what to expect. Food available and private shower would make this a closer to 4-5 star experience.

We were very happy with our stay at Kamesei Ryokan. As newbies to the very concept of a ryokan (and hot springs!), we wanted to try it on our trip to Japan, but we knew we were lacking knowledge and there was etiquette involved that would be easy to mess up. Having an English-speaking host made it easier to figure it out as first-timers. The hosts, Tyler and Mari, were indispensable for us. They will "hold your hand" a lot if you have questions. We also appreciated that they gave us a ride from the Togura station. A major highlight is the dinner and breakfast service. The dishes were really beautifully prepared and well-explained. The Villa room we had was large and comfortable for two people. They switch the men's and women's onsen facilities halfway through the evening, since one is notably bigger than the other, which is thoughtful. We enjoyed the outdoor onsen most. It's a fun experience to try on a chilly January night. I wish we had more time to experience the surrounding town, which had a very quiet, retro vibe to it, but I guess we'll just have to come back. Overall, if you are visiting Nagano, spending a night here is absolutely worth it!

My friends and I stayed for a night and I honestly would have stayed an entire week! Pick up from the station by Tyler was helpful and set the tone for a lovely stay. The room was cozy and the futons were comfortable. There are bathrooms but you take your shower/bath in the hot springs part of the hotel. The public baths are switched so you can enjoy both. I was accommodated with a gluten-free meal that had a variety of foods and was so delicious. It's hard to find a gluten-free Ryokan option, so I was especially grateful for that. Learning about the history of the Ryokan was interesting and I enjoyed finding turtle figures throughout the building. Thank you Tyler, Mari, and Kamesei staff for a lovely get away!

Very welcoming, beautiful experience and awesome service. Tyler, Mari, Andy, and Mio were amazing…All the attention to detail in both ambiance and service. Lovely traditional breakfast. Great bike ride along the Chikuma River. I would definitely love to visit again! Thank you!