9.0
Exceptional
From 817 reviews
Cleanliness

9.4

Room Comfort

8.4

Location

10.0

Service and Facilites

9.4

Traveler Reviews El Carmen Hotel

Number of reviews per page
20
40
Top reviews
Carolina
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beautiful little hotel close to everything in town. Breakfast was delicious, the view was spectacular. Very attentive staff. Even packed us breakfast since we left before breakfast was served. Highly recommended
Nicole
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10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

I had a wonderful stay! The hotel was quaint, had a beautiful atrium filled with plants, and an amazing rooftop view of the volcanoes. The property was very well maintained, I always noticed a lot of staff present keeping everything clean. The front desk staff were always extremely friendly and helpful. My room was perfect for what I needed. Beds were comfortable, AC worked great and bathroom was very clean. The location is also excellent if you are a first time visitor. Everything is very close and walkable. Would highly recommend this hotel!
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Samantha
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great central location. Friendly staff and good terrace views! Would stay again.
Diane
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Location could not have been better! Staff were amazing; breakfast delicious!
Emma
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Problema con el agua caliente la primera noche pero lo solucionaron. En el cuarto se escucha todo lo del resto del hotel.
Mark
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

yes
Michel
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4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

My room looked nothing like the picture on the site. The hotel was tacky and I would never had stayed there had I not payed in advance. They moved me to somewhat of a better room. It was noise in my room as the restaurant was above my room. There was also a funky smell to the room. It was a good location from the center of town. It was too expensive for what it was. I discussed with another guest and she thought the same.
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ashley
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very nice place to stay
Derek
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I
Elibel
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great place to stay
Vanria Vestra
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean room,friendly staff,rooftop restaurant, lots of great places in walking distance. Good food and not expensive.
aristides
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Room was spotless and friendly staff
GIOVANNA L
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Súper recomendado
Juan
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

El personal estuvo 10/10, brindaron un excelente servicio y atención. Y el hotel es muy lindo.
Yanira
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It’s was a very nice place , but our room was way too noisy , but we love the rooftop it was very nice and the services was outstanding
Noe
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Leisure
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It a had a little smell but other then that it was nice
Silhi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent stay! Very clean, food was amazing, sheets and towels were very comfortable. Overall great experiences, even enjoyed a massage!
Danny
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This place was excellent!! Rooms were clean. The ambiance is beautiful. The roof top restaurant was amazing.Sara at the from desk was really helpful. Lilly from concierge went above and beyond with helping us plan our trip.
Monica
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Clean room, staff was amazing. Good food.
Roberto
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Everything was great. Personnel was amazing. Rooftop restaurant is really good.
Number of reviews per page
20
40