Crystal Hotel Hat Yai

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Overall Ratings & Reviews Crystal Hotel Hat Yai

Traveloka (701)
Other sources (171)
8.4
Very Good
From 701 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.5

Meal

8.1

Location

8.6

Service and Facilites

8.2

People often mention about Crystal Hotel Hat Yai
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Staff Friendliness (6)
Distance to City Center (3)
Surroundings (3)
Check-in/out Time (3)
Bedroom (3)
Family Friendly (2)
Wifi (2)
Ambiance (2)
Bathroom (2)
Hotel Area (2)
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Traveler Reviews Crystal Hotel Hat Yai

Number of reviews per page
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40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The hotel's reception staff provided excellent customer service. They were enthusiastic and attentive to guests. I was very impressed with the service from all departments. I will definitely use their services again.
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T***k
icon-Business
Business
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9.7
/10
Reviewed 1 week(s) ago
It's great every time I come. I'm very, very impressed!
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L***9
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
The location is good, easy to get to, and it's clean.
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Allie T.
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6.9
/10
Reviewed 21 week(s) ago
The power was out from morning until check-out. The hotel seemed very slow to fix the problem.
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n***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
The rooms were clean, the swimming pool was beautiful, and the breakfast was delicious.
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Wiyada D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 41 week(s) ago
The hotel is close to Central Mall, but on the opposite side. It's a short walk. The bed and pillows are soft.
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Akbar A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 47 week(s) ago
Very convenient, good area, friendly staff
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S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 52 week(s) ago
The room smells musty and smells of cigarettes. Breakfast is okay. The hotel area is good.
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2 people find it helpful
R***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 60 week(s) ago
The room was clean, the air conditioning was cool, and overall the room was good. The room wasn't very soundproof, so you could hear all the noise from outside. This hotel seems to be a popular choice for events in Hat Yai. On check-in, there were six weddings. I got a room on the third floor of Phase 2, which is located above the banquet hall. The bass from the event below was very loud, but it stopped at 10:00 PM. If you're staying here just to relax, you might want to check if there are any banquets, as some of the hotel's facilities are not accessible. The swimming pool is open at 12:00 PM if there's an event.
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1 people find it helpful
K***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 75 week(s) ago
Good service, but breakfast is not very diverse. But I only stayed one night, I don't know if the food is the same on other days.
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R***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 86 week(s) ago
nice staff very satisfactory can come again another time
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R***h
icon-origin-TRAVELOKA
8.2
/10
Reviewed 92 week(s) ago
The room is clean. Staff very friendly. Parking very spacious
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G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 100 week(s) ago
The use of iron should not be charged.
1 people find it helpful
A***g
icon-origin-TRAVELOKA
5.0
/10
Reviewed 115 week(s) ago
Very dirty. Mold in most of the room.
2 people find it helpful
Accommodation's Reply
22 Jul 2024
Dear Guests, Thank you for your review and for sharing your feedback. We have noted and your comments has been share to our concerned department for improvement Thank you once again and we hope to have a chance to welcoming you back in the near future. King Regards, Management Team.
IMAGE C.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 116 week(s) ago
Good, but the air conditioner can't adjust the temperature. And the sink can't be flushed out. Overall very good.
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Piyapong M.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 125 week(s) ago
มีกลิ่นที่พรม และในลิฟต์ อาหารเช้า ไม่เหมาะสม กับราคาที่พัก พนักงานหน้าฟรอนเฉยๆ โดยรวมไม่ยิ้มแยม มากนัก
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p***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 129 week(s) ago
สถานที่ตั้งติดถนนใหญ่เดินทางสะดวก สิ่งอำนวยความสะดวกในห้องพักครบถ้วน สะดวกสบาย อาหารเช้าดีหลากหลายแต่วิวจากห้องพักไม่ตรงตามข้อมูลที่จอง จองวิวภูเขาแต่ไม่เห็นภูเขาเห็นเสา ผนังและสระว่ายน้ำนิดหน่อยจึงค่อนข้างจะผิดหวังค่ะ
1 people find it helpful
Telly F.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 134 week(s) ago
Good location, friendly & helpful staff, clean room.
2 people find it helpful
Accommodation's Reply
04 Apr 2024
Dear Telly fung, Thank you for your stay with us and It was our pleasure to accommodate you and your family, and we look forward to welcoming you back again soon. Kind Regards, Crystal Hotel Hatyai
natchanipa boonkumkrong
icon-origin-TRAVELOKA
8.5
/10
Reviewed 143 week(s) ago
พนักงานให้บริการสุภาพ ให้ข้อมูลได้ครบถ้วน
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Alex B.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 146 week(s) ago
Swimming pool closed for weddings The children stopped playing in the water. Hope you can play in the water. The check-in and check-out times are not okay.
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