On arrival to the property on Tuesday 4th August in the afternoon, I went up to reception to be met with a sulky unhelpful Middle aged woman, I was asking her questions about electric charging point, as I was still chatting to her, she answered the phone!! I have never met such a rude reception staff member! Hannah who was on reception later on was wonderful, she restored my faith that I’d made this booking, when I chatted to her later about pool and car charger. I injured my toe really badly in room “33” which was the room we were staying in, I told the miserable middle aged mousy receptionist to log injury in accident book, she didn’t seem to know if there was one!! Anyway we were leaving by then as this was the Thursday. Regarding breakfast, flies on fruit on the table where they were set out, tea urn stopped working, so first pot of tea was Luke warm, couldn’t do a second pot!… Restaurant menu for evening meals very limited, so we ate out at wonderful Italian in Keswick and newly opened fantastic South Indian restaurant. The bar tender was closing bar at 21:50 on the Thursday, when my husband asked for a pint of Ale, he tutted at my husband, said he was closing!!! My husband managed to get two pints, but by 22:15, the bar was closed!! Positives at hotel…. The gardens are pretty. Hannah on reception is lovely Negatives The miserable mousy middle aged receptionist (I didn’t take her name) as I don’t tend to write bad reviews Would I stay in hotel again? No!

Lovely hotel, massive room, excellent friendly staff, the only slight downfall was every time someone was walking along the corridor upstairs it sounded like a herd of elephants was about to come through the ceiling but it wouldn't stop me stating again.

Fabulous four poster bed Tennis Court was in excellent condition compared to others hotels we’ve stayed at Happy cheerful staff very friendly and helpful Great swimming pool and facilities Overall a very memorable stay

Charming but a bit inconsistent. Staff were mostly wonderful but a couple were unprofessional. Breakfast was either good and what you asked for, or mediocre and completely wrong. The room was either serviced well or someone had walked in, changed the loo roll, left cleaning products in the bathroom and walked out. It COULD be brilliant, the gardens are beautiful, beds are comfy and clean, some of the staff are fantastic and we'll miss it but they need everyone to be as good as Liam!

Lovely place, clean, some maintenance happening, but didn't disturb our 5 days. Breakfast had plenty choices including Eggs Benedict or Eggs Royale, restaurant, lovely food. Staff very friendly and helpful. 20min drive from Keswick, which was handy for more restauarants, bars and the boat trip was brilliant. Tennis Court, mini golf a bonus on-site and swimming pool was good size and good to cool down as weather was hot for our trip. Being Scottish, it would be nice to have bar open a bit later,overall stay was excellent, definitely would visit again.

Lovely hotel, absolutely massive with lots of areas and facilities. Room was huge!!!

The staff were helpful and friendly and nothing was too much trouble. Nice big room , spa was excellent and breakfast awesome

Overall very good. Breakfast needs some work. Especially the cooked breakfast.

Male bar staff was poor and had no empathy with his customers. Female reception staff were the complete opposite.

The menu is very limited.

Breakfast was tasty, staff super busy but still really friendly and happy to help. If visiting when the weather is as hot as it is right now (June ‘26) ask for a fan and any windows to be kept open as there was no way to cool the room other than this.

Rooms were clean and tidy. Locations was excellent! Food was very good and locally sourced!

I have stayed here half a dozen times. Normally the with lads when we are out in the hills. Thought I’d fetch the wife as she’s never stayed. First few times a lot was very dated in mahogany very 80’s however it is getting an update & the last two times before this we got one of the very nicely refurbished rooms. Unfortunately this time we were outside in a secluded no. 70 room very dated so no doubt on the list for decorating but it was very poor light wise & the bathroom mirror light did not work. Quite a lot of cobwebs too which is a shame. Bed was comfy & for one night with all the facilities can’t really moan. Breakfast good as always too. I will fetch the wife again & hopefully get a newer refurbed rooms

We had the most amazing stay at the Castle Inn to celebrate my daughter's 21st birthday. The spa facilities were spacious and clean and we felt so relaxed there. The staff were friendly and super helpful - I brought a small shop bought birthday cake with me and the chef turned it into a work of art which was amazing and much appreciated by my daughter. We booked a classic double but were given a lovely big room with views towards the hills, space for comfy chairs and a very nice bathroom with a bath! The breakfast was really well done and we were looked after so well in the restaurant. If I was being picky, I would say the dinner menu wasn't that extensive so we only ate there one evening... but what we did have was cooked beautifully and was tasty. All together though, it was a brilliant stay and I would love to come back again soon.

All the staff, especially those in the bar/restaurant area were excellent. They were very accommodating, warm and friendly and nothing was too much trouble. Food was very good and reasonably priced. Room was lovely, although you do need some level of navigational expertise to find your room and your way around the hotel!

Clean and fresh

If I could give 6 *’s I would. Fabulous stay. Highly recommended xx

The hotel was ok. Customer Service needs improving in most areas. Hotel looking a bit tired.

Clean room, helpful staff and a nice breakfast selection. Slightly understaffed at times, but Liam saved the day. A nice guest lounge but not large enough for the guests wishing to enjoy an after dinner drink, chat or the garden view. And the bar is poorly positioned next to the kitchen and the far end of the dining/breakfast room.

Perfect place to stay. The hotel is great, staff very friendly and accommodating, breakfast was brilliant. The spa is a very nice added bonus. Pool, sauna, steam room, jacuzzi - just what you need after a long hike! Also has EV charging - £30 flat rate. I would 100% stay here again.