The exterior and the lobby were amazing! The room was below average, and there was a lot of work needed to get the room to an acceptable level. If someone took over and cleaned it up and took some ownership, it could be a great hotel. Just needs A LOT of work!

Friendly staff massive room comfy clean beds lots of fresh towels some of the decor is a bit worn out but it was perfect for us! Roof top bar is lovely didn't eat there so can't comment on food!

The property was located in a great area -super close to the Lime Street Station and a block or two from a great downtown walk. Staff was helpful and kind, and the bones of the property were great. Our room was incredibly laid out and could have accommodated us for days. However, nearly every room had some level of physical maintenance needed; drywall damage, water stains, etc. For the high price, I’d like to expect higher standards for future guests.

There was a restaurant at the hotel but was never open. They also had a bar, but it wasn't open when the rooftop bar was. The rooftop bar, however, had no scotch or Baileys or very little of anything else. The shower was very small, had no curtains or shower door, and had a rainfall shower head. It was impossible not to almost flood the floor. They had no vending machines so there was nothing to drink but faucet water.

Great location. Good accommodations for a family of 4. Air conditioned is a big plus.

Excellent location, clean spacious room

Great location to the train station and was able to check in early. Room was clean with a tremendous bathroom.

Lovely reception/breakfast room was nice large hot tub bath but it was difficult getting in and out for a shower Our room was hot air con not great but overall good stay

Staff very helpful and friendly

This hotel is amazing especially for any Liverpool fan or fan of the great man Bill Shankly. The hotel is central and handy for pretty much everything in Liverpool. The staff are really professional and helpful which goes a long way to making the stay enjoyable. We'll definitely be visiting again and I'd highly recommend this hotel for anyone visiting the great city of Liverpool.

Second year on the trot! What a place love it every time, a very unique hotel. lovely receptionist as well 👌

Very nice room. Rooftop bar was awesome.

I stayed here on the 28th-30th May for the night before my wedding and the night of my wedding. i would not recommend this hotel. The Pictures online are fantastic but the room was very much falling apart. the floor had big gaps in and bubbles it just needs a good refurb to be honest, the mirror on the walls arn't even attached properly. My wedding dress was filthy and i only walked from our room down in the lift to reception it was so bad.

Comfortable beds, ideal location, big rooms and excellent staff. Stayed on a Thursday night to attend and event as a family of 3 adults. Check-in was great, room was ready early, we had intended to just drop out cases in and go explore so this was a bonus. The bathroom was adequate, but housekeeping need to focus on there a bit more, behind the door needs to be cleaned as well. There was an issue with noise in the night, we called through to reception and the issue was dealt with quickly and apologies offered by the member of staff we spoke to. In the hole it’s warm, safe and comfortable, meet our needs. And t has a party vibe, so would imagine weekends are lively

Basic hotel for what is needed.. its a party hotel. Rooms were clean

We stayed for sound city as a big group and i cannot say anything bad. We didnt eat there but the messages before and the way they welcomes us was 5 star.

All good

This was our second time at the Shankly and you can tell some upgrades to the rooms are required to make it look as good as it was. For example, some flooring is peeling away from use over time and the furnishing are sometimes missing parts/handles etc. However in saying that, for big groups, the Shankly is fabulous value for money in a brilliant location so we would absolutely stay again.

Didt have food

Good