Cancellation on the day of booking is not feasible, as the hotel strictly enforces a policy requiring date changes to be requested at least 28 days in advance. This policy assumes an impractical ability to predict sickness nearly a month ahead. Initially, our first contact suggested canceling the booking with the promise of a voucher for rescheduling. However, an email received the next day contradicted this assurance, citing the 28-day rule as a reason for not providing a voucher. Upon calling to clarify our situation, we encountered an unprofessional and discourteous front desk representative who, regrettably, did not provide their name. Lacking empathy or sympathy, our experience leads us to advise against booking with this specific.