A really nice hotel with very nice staff. The spa facilities are excellent. The thing that lets it down a bit is the poor maintenance standards - it has been allowed to get a bit dated in some places and some drainpipes were spilling out onto the wall rather than a drain etc. This wouldn't prevent me from recommending it but I want to set a realistic expectation and to encourage the owners to invest in this lovely hotel. It is adjacent to woodland walks, so great for dog walks. The breakfast was nice although perhaps slightly old fashioned. eg. a woman was complaining that the glasses for juice were really small, which used to be the norm but people object now. It didn't bother me but it does typify that the place sometimes was a little old fashioned. If they updated it even a bit, it could be seen as a very luxurious place, as it is lovely.

Pleasant stay and good facilities

Young lady on reception really helpful and pleasant she even showed us to the room and offered to carry our case. Nothing was too much trouble for her, she’s a real asset to the hotel. Manager very kind and helpful also. Bar staff good. Room ok pity about the large stain on the carpet. Food good, quick service, hot and tasty. Would highly recommend the hotel. Plenty of parking. Didn’t have time to use any of the facilities which is a pity.

Had a great stay, room was good, quiet, clean, excellent view. Shower was hot. The pool was a nice extra and we booked in for an hour with no problems. Food was good, both breakfast and in the restaurant. The grounds were lovely to walk around. Staff very helpful Plenty of parking Definitely worth the price with our blue light discount too - will absolutely book again when in the area

Nice room, great breakfast, evening swim included.

I only stayed here as it was fairly close to Bristol airport.. The staff were very friendly upon arrival, reception and bar area all very nice looking but the room itself was very outdated. Don’t get me wrong I love an old building, but the room felt very tired and dirty. I’m glad I was only using it as a bed for the night to be honest.. if I’d booked as a spa weekend I’d have been very disappointed!

Stay was good. Room was ok, but a little tired.

What a fantastic hotel, amazing staff, especially the receptionist who gave us brilliant ideas of places in the area to visit. Hotel was immaculate, breakfast was lovely and plentiful and the view from the terrace was the sun sets was outstanding. Will most definitely be back

It was a lovely location. I knew it would have no lifts, but the amount of steps were frustrating.

Always pleased. Use often.

Excellent welcome, friendly staff, clean, well presented and lovely character to the main building.

The hotel is very tired and a real mix of old and new, it needs investment to get it up to scratch. The beds only had one very thin pillow and we were in room 119, which was pokey and tired, with a lovely (!) view of the bins right at the back of the hotel. I won’t rush back but it was only £65 a night. We didn’t eat there or use the facilities so can’t comment on them.

Room was immaculate and staff coupdnt have been more helpful.

Great as always

Unacceptable for £60. I expected to be able to sleep well at the very least. The place is out of date, staff attitude is no can do the "spa" comprises of two store cupboard sized rooms next to the weights in the gym. ( Not pool side but down the far end of the gym which you have to walk through) The sauna cupboard, fits 3 people, it stank of sickly sweat because it's used predominantly by local gym members, young 20+ men for sweating post work out. They walked in with out showering and in their gym shorts!...and the conversation was loud and crude. The changing rooms were public pool style with push button showers, no temperature control. This is a basic gym not a spa! So don't come here if your looking for an actual spa experience. My room smelt of cold cooking oil as it was above the kitchen. The curtains let in so much light at night and during the day that I could read the time on my watch with out needing to turn on a light at 2am. There was no sound proofing. I could hear the chefs coughing downstairs in the kitchens, banging metal trays, talking and listening to music at 9 p.m. and from 6:30 in the morning. I did not stay my second night but went to Day's Inn down the road for a comfortable clean quiet nights sleep and for £10 less. Staff are under trained and probably poorly supported so are not able / willing to assist or use initiative.

Lovely character and for a convenient break is fine. Pool you must b9ok swimming slots as only 6 persons allowed. Steam and sauna is located oitside pool area through gym due to layout thats a bit inconvenient. Female changing has no individual cubicles, showers are open for two persons with one wc, no family changing. Lockers provided and pool does have family and kids designated times. If your unsteady on your feet there are rooms at back of hotel but outlook can be bleak. Treatment rooms two but only one is quiet the other is smaller and can pick up pool noise.

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The room was good and the breakfast had a good choice.

Great stay as always. Had my room upgraded on arrival. Very pleased. Food was good.

Lovely staff, helpful and friendly. Will definitely go back again. Clean rooms...spotless actually.