I did a ton on research before booking my hotel! I regret my decision! The hotel was not accommodating, for instance, I booked with free breakfast. I changed my reservation by one day, thru the Expedia app, snd the hotel would not honor my free breakfast. Even after several messages prior to my arrival and my conversations onsite, they would not honor.
The bed was the worst I have ever stayed in! It wasn’t until my second night when I requested a different room, did they ask me what kind of bedding I’d like. Now to their defense, they sent an email asking me. But it was never brought up at check-in or ever again until I finally had enough. Once I worked with staff on my needs, they still never followed thru.
Not once did the hotel take responsibility or do anything to make my stay better.
Let’s talk about the room. It was NOT soundproof. Pictures were deceiving. Clean- yes. Maid service- amazing! Location- dynamite! Would I stay again- never!