The location is okay, however the hotel is old and in very bad condition. The room they gave me at first had a huge window in the bathroom and no shades, also the curtain shower did not close properly and there was a ball of hair in the corner of the bathroom floor: nasty, horrible, disgusting, unacceptable. I complained and they gave me another room which was better but still bad. Breakfast was poor. I do not recommend this hotel.

Really lovely welcome by the Reception staff and general manager. The hotel was undertaking some work, and recently had work completed. Fantastic views, lovely staff, great food, highly recommend.

The hotel is in a good location,thats it,stayed for one night,abirthday surprise,the room was well below standard,cobwebs,patchay paint,uneven doors,curtains filthy,window frame filthy,and the bathroom,the bottom of the bath,sharp corners exposed,the top of the bath the sealant a child must have done it,i wouldnt put my worst enemy in it,also wee were charged ten pounds to park the car,which wee werent told about,so will never use this hotel again,and will be telling friends.

Some staff and room

I have been overcharged for my stay. For the money the room was fine and the food was excellent.

Staff ok but on return to our room later in the evening there was a bad water leak from ceiling , constant drip all night, I was too tired to move to another room as offered by night porter , my

Overall good stay but I booked a sea view room and wasn’t informed that this view would be obstructed with scaffolding.. however didn’t spoil our stay too much.. just the photos. Food was generally good although wasn’t offered drinks with meal, just given water.. we could have asked to be honest however I just assumed it is normal to be asked about drinks. Other than these small issues that wouldn’t stop me returning, the hotel is perfectly located with good views and close to all amenities.

The room was awful. Mould in the room. Windows had lots of black mould . Shower in bathroom had mould with a cracked shower tray. Electric wire to towel rail was joined together with sellotape.

Charming hotel whose golden days are behind it. Friendly staff and a lovely lounge area.

We waited around ten minutes after ringing the bell to get our key to the room no one to be found place was dead then finally got key room very out of date the tiniest tv I’ve seen bathroom needs a good update also you wouldn’t believe the dust in the walls especially above the headboard there was actual hand prints in the dust on the wall made me feel like it was falling on me roof had some sagging where rain had come in too so definitely will not be recommending

The staff were all excellent. The hotel however is old, tired, run down and in need of extensive refurbishment. Our room was a sea view No17 on the ground floor, I was delighted to get a sea view but wished I hadn't old single glazed windows kept none of the outside noise at bay.We heard everything on the Friday night it was tolerable a bit of traffic noise and some noisy people but on the Saturday night it was hell. There was obviously a night club nearby and we had a steady stream of drunk, loud, screening, shouting folk constantly from 11pm to 3am due to the useless single pain windows we heard everything as if they where in our room.

Check-in was a bit chaotic. We arrived 20 minutes early and were asked to wait in the bar while our room was finished off. So far so good, but there was a change of staff and apparently they forgotvabout they forgot about us

No lift, lukewarm water, dining room cold, building shabby

The website was very misleading to start with. If you need to be charged for dogs this should be done at the time of booking and money collected along with the room charge. Then to be told that there was a charge for parking, which is not advised on your website. The whole place looked very tired and smelling musty. Whilst I asked for a ground floor room I didn’t expect to open my window to the bin area. Mislead on arrival about the food menu although to be fair the food served was good. Couldn’t bring myself to have a shower when I seen the state of the drain (I have photos of this ).certainly wouldn’t recommend the place to anyone.

Really good hotel and staff

Hotel in need of upgrading

Very friendly staff, great location and breakfast.

Although hotel is a little tired in decor, it was perfect for our stay. We had a large, warm, sea view room which was great to watch ferries in and out. Great breakfast, hot and a good variety. Nice lounge to sit in evening overlooking port. Staff friendly. For us - a great stay and would return again.

All was good!

Was very disappointed, the photographs are deceiving. The hotel was grubby and in poor condition, threadbare carpets, water stains on ceilings, grubby carpet in bedroom, mould on windows, toilet bowl moved upon seating, lift was dirty with splash marks on doors. Only positive comment I could make is that the staff were friendly enough and breakfast was okay.