Staff

Beautiful place

The cabins were clean, comfortable, and beautifully maintained. The staff was very friendly and welcoming, and the breakfast buffet offered a wide variety of delicious food options. Overall, it was a wonderful experience.

This is a thermal water hotel, but upon arrival the whole entire hotel didn't have any thermal water running. It took until late at night to fix the problem, but the pool in my room was empty. Then, the staff had to call maintenance because it was an issue with the pool inside the room. I couldn't use the pool until this morning. The other pools in the common areas were freezing and disgusting. Even the robe they have had some stains on it. I especially requested a quiet cabin, and it was a lot of noise from thr cabin next to me until almost midnight? Then tjis morning the area was the uploading zone for all the supplies coming to the hotel. So a bunch of trucks and staff were making a lot of noise The whole experience was horrific and I couldn't get out of that place fast enough. Did an early check out. On the other hand some of the staff was nice and attentive and tried to resolve all the issues they were having the best they could. HORRIBLE PLACE! and very disappointed as yesterday was my birthday, and I wanted to have a relaxing time.

Amazing hotel and staff.

Beautiful hotel!

Great !!

Too loud

Great beautiful place

Termales fantástico!

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Excellent

The property is very pretty and well maintained. The gardens are very lush and full of birds. And the hot springs pools are great!

Amazing stay! A real treat

The staff were efficient, attentive, and very welcoming. The breakfast was a nice surprise - a wide selection of options buffet-style, with fresh juices and good coffee.

Amazing place

Good

Todo muy agradable

Rooms clean,staff everything is clean and good

Great staff