It’s is a nice looking hotel. The gym is clean but inadequate. Both restaurants were good. The problem is that the air conditioning did not work for the two nights we were there, which were extremely hot (90F) days. We had three rooms for these nights and the compensation was two fans and a cheap bottle of alcohol free prosecco. It was like a bad joke. Worst of all, we learned about this from a sign in the elevator! No one said anything about it before or during check in. And when I asked when it might be fixed, I was replied to with a bad attitude. This was not five star hotel treatment. I would not stay there again.

Hotel location is phenomenal ! The only problem we had was a not working safety deposit box. Since it was weekend and it was not possible to find a person to repair it, we received a free breakfast for two instead.

Great location, great shower, small but relaxing spa option. Nice room, slippers and bathrobes, mini bar. Rooms with no view. Breakfast was a bit limited.

Was only two available tv chanels after many times to inform front desk issue was fix it was not accept in that height class hotel need improve also staff in restaurant not smile and friendly

The hotel is nice; I just wish the temperature in the sauna was a little higher. It was not hot enough.

I recommend this hotel to anyone looking for great experience.

Supper hotel !!!!

Accommodations/Service /Food And Ambiance Excellent as always

Great location.

Excellent - room was all right, the pool and saunas fantastic and breakfast was great

Excellent hotel with clean, modern rooms. The breakfast was excellent.

An excellent hotel in the city square. The rooms are very nice and spotless. The staff were friendly and quick to respond to inquiries.

Very pleasant hotel friendly front desk on day of arrival - very clean and comfortable - nice personal touch in room. Only there for one night but enjoyed the microbrewery on site. Nice setting right on the main square. Highly recommended

One of best hotels we stayed at in Poland and one of the best overall. Extremely clean, courteous service, excellent bar/restaurant on site and most importantly the best possible location in Białystok. Pool, hot tub and spa were fantastic amenities.

Walkable to any parts of old town. Room are super clean!

Didn't help with bags on arrival. Didn't resolve issue with air con. Poor value for money. Hotel itself is quite tired. Avoid.

Recommend

Location location location and nice sauna swimming pool

Everything was amazing. I love it.

Wonderful clean, and safe hotel.