Poor shelving storage space. Not enough hooks in the bathroom. Need proper hooks on the wall near the door for coats.

A privately run hotel that offers reasonable comfort in a convenient location. Parking can be tight and at a premium during busy times. The list of top up charges for things which other hotels might do for free is extensive and there seems to be a disconnect on the room rates between the main portals and the hotel direct. As you leave they encourage you to come back and book directly with the hotel but having tried that the cost seemed to be hgher. The rooms are fine, some larger and easier to get around or reach than others but all nicely furnished and the bathrooms are decent. Overall a perfectly reasonable hotel for the price and location but not the great place the owners think it is.

**If you are in room 8 and the AC doesn't work, call them out on it. There are multiple reviews of issues with AC and this unit didn't even have power to the AC panel. ** First night we checked in it was a warm night. We were offered a fan at check in, which was an immediate red flag that the AC wasn't working prior to our arrival. The second night we noticed people checking out, we asked to move rooms. They told us it wasn't the same "tier" (a downgrade) but the AC worked. We accepted that change. The "downgraded" room was in our opinion better than our initial room anyways. Next day the AC stopped working in that room and housekeeping took our fan back from our room.. Asked staff about the AC with no resolution. Next day they "pressed the wrong button" and it worked again. We were compensated by one free breakfast.. Hardly even. Other than the AC issues... If you book through Expedia you're treated more poorly than direct. They offer free breakfast if you book direct. - We had no water throughout the hotel for around 12 hours - Breakfast was extremely mediocre - Rooms were very dusty, otherwise clean - Fans should be INCLUDED in each room, you shouldn't have to ask for one (they say "they have a lot on site") - Food on site is pizzas, one oven, if dining for two prepare to watch your SO eat. - Drinks were expensive - Beds were alright - Seemed understaffed for what was going on, namely breakfast - Parking available - Friendly staff - Hardly 4* - Next to train

Very helpful staff and a comfortable sleep.

Nice staff Location good for tube , but def not a 10 out of 10 property !

We had stayed here once before and were really happy about our stay. This time, however, it was over and above our expectations. A lovely welcome, caring and kind attention. Thank you, we'll be back again.

Perfect 👍

It was our fourth stay at the Hide and, as always, it was great. Easy parking lovely room , good breakfast and amazing staff

Check in was good. KD on reception was very courteous and most welcoming. My room was tastefully decorated and was spotlessly clean. Breakfast was a relaxing experience. A continental style buffet with a lot of choice. Coffee was excellent and the service was friendly and professional.

Clean hotel great staff. 2 nights couldn’t sleep as was last room on bottom floor and there was a gate outside that kept on slamming all night until at end of trip they said they figured it out and would get it fixed. As well showed up at 2:30 to check in and they said the room is ready but they would have to charge me if I checked in 30 min early as that’s their policy.

Great stay as always

Great hotel and excellent value for a stay close to the university.

Clean rooms and close to the tube station to get into London

A good standard and convenient hotel Located just by Hendon Tube station. Rooms are spacious and well equipped with comfy bed and l'occitane toiletries. Good overall value for money hotel just a few stops from central London.

Very clean rooms, comfy beds, hot water, good pressure, breakfast, 2 minute walk to West Hendon Station, lots of shops nearby and close to Brent Cross shopping center. Second time of staying here and will come back next time.

Parking was secure but access was difficult. Property is simply a little tired - cleaning standards are reasonable but not great. Night porter was unhelpfu but other staff on reception were great. Overall, will not stay again.

The room was very clean.

Really nice room. Clean and comfortable. Great staff. Thank you

V friendly reception staff. V close to tube and great for parking.

Room spotless and staff very friendly