We enjoyed our stay. The rooms was great, and very clean. However, we were given access cards that didn’t work so we had to wait outside in -25

The hotel is so lovely

Nice clean room with a balcony. Excellent fir family.

Great stay

Staff were very nice and helpful. Liked fridge and microwave and dishes in room. Not great TV channels.

Hotel was clean, staff was friendly. Room was spacious and clean. Microwave and kettle a big plus. Location was good, walking distance to supermarket and to downtown.

The room was exceptionally clean and had everything we needed. I had a 2 bedroom apartment in their new building and it was great. It was across the property and not connected to the restaurant and other amenities which was a little inconvenient but we cooked most of our meals so it wasn’t a big deal. They did have a shuttle that would take take guests between the two buildings if you asked them. For the other times “bundle up!” walking across the property at -35 degrees was quite an experience for me. The only thing I think they could improve is to have someone answer the desk phone more. I must have called the front desk 9 times at all times of the day and no one ever answered. It’s possible that they could have been really busy but unlikely that no one was available every time.

G

Room was clean, staff was nice, had shuttle to airport

The hotel is in a great location, within easy walking distance of downtown and the Prince of Wales Northern Heritage Centre. The room is spacious and comfortable. The hotel offers convenient dining options, either at the restaurant near the lobby or by cooking in the room. The room is well equipped with a microwave, refrigerator, kettle, toaster, as well as dining ware and utensils. The staff were friendly and courteous.

amazing location and the place

We booked 2x two-bedroom apartment suite for Jan 8–11 and paid both in advance. One suite is for my family and the other one is for my friend's family. But at check-in we were told the suite for my friend's family was no longer available, with no explanation and no apology. My friend was asked to take a smaller room which cost less than what we paid for and zero compensation was offered but the front desk people kept pushing us to speak to the manager the next day, which is unacceptable. After multiple attempts, the only compensation offered was breakfast for the last two days, which does not make up for not receiving the room we paid for. Very poor handling and disappointing service.

New apartment is very nice

Clean room

Room smell was not good

Room had an odd smell and the heat (being that it was -30) was possibly the reason is smelt bad.

Chateau Nova Yellowknife is located perfectly. 10 mins (driving) from the airport and 1 minute from downtown (3 mins walking). The property is large, clean, friendly and hospitable. The staff is excellent and so is the service. I shall recommend it always.

I didnt have breakfast

It was cold in the room and ran out of hot water for a shower

Everyone was so nice, we felt very welcomed and will be back for sure.