Hotel Palazzo Grillo is an incredibly well appointed property with very well thought out facilities and amenities. However, what sets it apart as the premier hotel not only in Genoa but arguably in a global context is the genuine albeit without obsequious hospitality from the staff across the board. Greta in particular stands out as a true exemplar of Genovese charm, kindness and genuine friendliness. Counting the days already until my next reservation at Hotel Palazzo Grillo

Great location in the old part of town.

Everything was great. The only issue was that we tried to order two glasses of wine from the bar next door and they said we could carry them to our room but then they wanted to charge us the room service price. Carrying drinks from the bar to our room was not actually room service so I feel like they were trying to get more money out of us unnecessarily. So we purchased wine at a store elsewhere. Otherwise everything was great.

Nice hotel, clean, great location and friendly staff. We stayed in a dulux suite with a ‘city view’ which was a bit cheeky as the ‘view’ was basically a wall with a dead pigeon on it! The location though was impeccable - you can walk anywhere in under 20 mins

Everything was great!

A lovely property in the heart of Old Town -- check out the Library on the 2nd Floor for sure!

Beautiful boutique hotel center of historic district. Very comfortable bed and lots of amenities. Definitely recommend

Beautiful boutique hotel with a fabulous restaurant and bar. Walking distance to all historic sites. Lots of five star amenities

The lobby is beautiful with old fresco. Everything is organized and well taken care of. The breakfast is good. The room itself was average but had all the amenities needed. The location is conveniently located in the old town close to most of the attractions. All the stores are shut down after 7 pm except the restaurants so the streets in the area look abandoned. It's easy to get lost in the narrow streets which can be dark at night. I was a little nervous going out at night having to navigate the abandoned narrow alleys.

Great quiet location.

This was my favourite place we stayed at while in Italy. The building was stunning and historic, while the rooms were modernized. Breakfast was simply incredible and the staff was warm and friendly. Highly recommend!!!

Great location and we could walk to so many things we wanted to see. The alleyways were amazing and after a few days we learned our way around. So much to see, taste and explore here!!

Great central location near sights etc, staff all very friendly and helpful. Also, near lots of great restaurants.

Beautiful interiors, comfortable room, great staff, excellent location

Staff were friendly and very helpful particularly all the girls at reception. Hotel is ideally placed in the centre of the old town with the only drawback that taxis can only get to the Piazza Competto which is 50 meters away so you have to wheel your luggage that 50m.

Convenient location. Walkable to many attractions. Rooms are fine but staff and its service is the star. Everyone at the hotel were helpful and go beyond the normal to ensure a fantastic experience. One recommendation is once you’re in a taxi to the hotel; call the hotel to coordinate drop off location. Hotel is in a historic area with limited taxi access but the staff will help to secure your arrival.

What a beautiful place to stay, seeped in history, right in the heart of the old town. We had a fantastic time with friendly staff, a clean, comfortable, air conditioned room. Some of the smaller ally streets can feel a little unsafe but if you stick to the main ones it was great :)

Gorgeous palazzo tastefully designed.

We loved the Palazzo Grillo. Yes, it is a registered UNESCO World Heritage site and a wonderfully restored hotel that seamlessly blends a palazzo built in 1545 with 21st-century conveniences. A superb breakfast on the top floor, a beautiful relaxation library on the second floor, and nicely placed in the old quarter of Genova, at the Piazza delle Vigne. Palazzo Grillo is located in the pedestrian zone of the town center, making access by car impossible. We enjoy walking, so the 5-minute walk with our luggage from the closest parking garage (Marina Porto Antico) to the town center was no problem. Be sure to follow the directions from the hotel. Certain taxis can take you close to the hotel, resulting in a shorter walk. The labyrinth of alleys in the old part of town is worth your trip--a cultural wonder. Expect excellent service from the staff.

An amazing historic building transformed into a wonderful hotel, central location in the old city! Great staff and service. Would stay here again.