Friendly staff, nice natural Onsen within premise, very convenient-centrally located and brightly lit, especially when walking back at night after dinner outside, it's most welcoming. Amenities at the lounge and free shuttle service to/from Yamagata station is important for me so it's nice to have that. Room is spacious, very peaceful stay.

The service was fantastic across the board with everyone that we encountered from the staff.

Clean and quiet room. Excellent onsen. Nice staff. Close to ski lift.

We had a wonderful stay during the ski season. The staff is very friendly and the location is close to the gondola.

Great experience

The staff members were friendly and helpful. The hotspring was a bit small.

Traditional Japanese ryokan…highly recommended for those wanting an authentic experience.

Loved our stay at Omiya. Great location and great experience for a first timer at a Ryokan. Docked a star because instructions for using facilities were slightly confusing and beds gave both my partner and I back problems. They were accommodating to tattoos (using tape or just going when no one else was around) which was a pleasant surprise. Would stay again!

Food was amazing, amenities were great

This is a larger complex but it felt like a cozy ryokan throughout, especially in the rather large Japanese style room that I had. Staff speak little English but were friendly enough to work around my poor Japanese.

Loved our room, the onsen was clean and relaxing. The food was great and the service was perfect.

Nice and clean room. Staff is very friendly and helpful too!

Great place to stay

太多梯級，不方便長者行動

Very spacious and clean, staffs are pretty nice. Close to the ski area. A bit pricey.

This place was absolutely amazing. Staff was exceptional.Hotel was very clean and accommodating. They give you so much food. Dinner comes with probably 20 different pieces of food that is traditional. I ate food that i still don’t know what it was but it was prepared and displayed beautifully. Onsen was small but clean and great after a day of skiing. Would definitely come back.

Omiya Ryokan is easily accessible by car. There is parking not too far from the Ryokan itself. Staff service was excellent; they were accommodating even though we didn’t speak a word of Japanese (thank god for Google Translate). The food was a delight. Room was spacious and very clean. The onsen was small, but was really well kept. 10/10.

This a great place to stay if you are looking for a typical Japanese hotel with a hot spring in the hotel and within walking distance of the Zao ski area. The hotel is clean and comfortable. They have a nice lounge area to relax after skiing. We had 1/2 board that included a typical Japanese breakfast and dinner - both expertly served and outstanding. Highly recommended hotel!!!

Absolutely incredible experience! One of the more amazing places I’ve ever stayed. Service was top notch! Clean and spacious rooms. A perfect taste of traditional ryokan. Exquisite dining as well!

A certain amount of cash (€900) was stolen from our backpack inside our room either during dinner or breakfast time on our last day, before departure. I realised that immediately after leaving the hotel and I could not go back to report it because we would miss first the train and then the flight. Now we cannot file a police report from overseas and there is no way for us to contact the management of this ryokan to inform them about the event. In fact, no email address is available online and the staff at the ryokan could barely speak some word in English, so it is pointless to try to contact them via phone. This was the most expensive ryokan we stayed at during our trip in Japan and never would we expect that such a miserable action would take place. Very disappointed! Besides this event, the rooms were very beautiful, the dinner was below average and there was no open-air hot spring.