Clean room with comfortable bed. Free breakfast was good and location to downtown and mall excellent.

Lovely hotel. Especially the staff. Great price. Walking distance to restaurants.

Nice clean hotel just a shame that the locals are idiots

4.30 am for Saturday and Sunday morning staff or workers were sorting bedding and the like, crashing banging of metal for at least an hour, early sat morning a gang decided to stab a 16 yr old boy so police and sirens shouting up until the bedding vans arrived, found the staff to be rude NO thank you or how can we help , room worn everywhere and needed updating … hot water didn’t reach the 5 floor told staff and said just let in run it will get hot !! It didn’t !! Toilet wouldn’t flush and bath filled up when having a shower ! Oh and the youngsters of Luton all need a form right hand and to pull there bottoms up and take those hoods down !! Apart from that it was lovely 😂

Quick check-in

From outside, the building looks like abundended, like in movies, need a refresh, new paint and more cleanliness. Breakfast starts at 7 am, but nothing happened till 07:10 am, that's why got late to my work. Half of the stuff we're missing in breakfast bar.

Ok for an overnight stay if going to the airport and the staff are friendly and helpful. However there was a constant buzzing noise in the room...and people screaming outside in the early hours.

Staff is kind and clean,will stay later.

Everything was great, the breakfast was quite basic and the coffee wasn't great, but I wasn't expecting much from a free breakfast

It was very very loud in the room. I managed to close a window but I was expecting slightly more from it. Walking from train station it had a difficult access through the parking lot which dragging a suitcase was difficult. The actual room was ok - but it was a very uncomfortable sleep. Otherwise it is close to the train station which was an excellent location. Staff were nice.

I would not recommend staying here for the airport as there’s plenty of other choices. The room was absolutely freezing, including the hallways. It could have been a one off but when speaking to staff they weren’t very helpful.

Stay in hotel few times easy for city centre stay staff friendly

The room booked was terrible and barely organised. The reception attitude was cold and neglecting and there was only 1 toilet rol. No kettle, no mugs for teas and coffee and no iron or any ironing board. The windows were locked halfway and the heating was significantly hit all night with no way to turn.it off. I had to change the toom at spme point and disappointingly, I was charged extra 14 pounds on to.of sn already disappointing stay. I wnever recommend this hotel. Honesty, its not worth the money paid and a full refund is appropriate

Staff were brilliant, breakfast really good and the location was perfect,

Very clean and good location

Room was good door did not auto close behind you which was one to look out for

Great location beside Luton Point mall in the heart of Luton. Bed and bed linens good, room clean and functional. Recommend for price point.

Was convenient for the airport

Room was good excellent breakfast

AVOID AT ALL COSTS I cannot believe how horrendous my experience was given the huge number of positive reviews on this hotel. Travelling as a lone female so had a single room. First room had no hot water and no working phone to report this (only identified when I was already in the cold shower). Moved to another room, advised because of the heating system the hot water tap and shower needs to be run for 25 mins to get hot water ! Clearly this is a known issue for the hotel and not a one off ! The general state of repair of the room was APPALLING. The walls were peeling in multiple places. If I’m able to attach photos I will. If it had been earlier in the day I would have moved hotels but I didn’t feel safe going back outside hotel hunting at 7PM. I’m all for budget and basic but honestly this hotel needs to be condemned.