I booked a twin room but it was made up as a double so had to get this changed. Requested a walk in shower but got a shower room with glass walls! Staying with my 90 year old mother so was not happy with this. Hotel looked lovely from outside but inside decor was very bland and boring. Gardens had not been yended to and grass not cut. Having informed the hotel i was staying with my 90 yo mother and requested a downstairs room they put us at the far end of the hotel so we to walk a ling way. They also failed to say they had a lift! All windows were dirty. Disabled parking spaces were inadequate as no yellow hatching to open doors wide. 3 spaces should inly have been one. Bushes also in the way. Staff were very friendly and helpful. Breakfast was more than adequate although plates cold. Overall expensive.

Advertised as a beautiful old Grange property but in truth you get a pretty sterile, care home-like environment.

Rooms were fine , beds nice , food poor, waitied for ages for anyone to come to the bar, a good 15 mins, then food cake out ok, the breakfast was poor, sausages undercooked, potato burned and had to ask for coffee, and other bits . Food was not ready for breakfast which was ok , but quality of food really let it down . Staff were nice though and tried hard to help 3 stars , very average tbh .

Fantastic staff and room was great. We have a dog and they love him. Which we love.

The room wasn’t properly cleaned , dust on the bedside cabinets , bathroom floor not clean , couldn’t get the tv to work and no instructions, the water coming out of the taps was brown . There were no other guests in the whole hotel yet we couldn’t book a standard room . Very disappointed this time . This was a return visit as we thought it was a lovely place last time . I don’t think we would return .

Nice room nice breakfast

Due to party no restaurant or bar food available until after 8pm for hotel guests

Due hotel having a party there was no restaurant or bar food available for hotel guests until after 8pm

Ample parking, friendly reception staff, a very dated hotel, disabled stairlift out of action between reception and bar / restaurant area. Room 109, 24” TV, remote control battery cover gaffer taped up, pixelated picture, reception notified, they changed the co-ax cable and handset, but no real improvement in picture quality. Bedside light did not work, bulb replaced by staff, still didn’t work, so given a freestanding bedside light. Bathroom radiator didn’t work, and couldn’t be turned on, both sink and bath plugs, rubber type, discoloured, as pop up wastes were missing, bathroom extractor fan covered in dust. Restaurant staff overworked, 1 member of staff, trying to setup for a business function as well as trying to keep up with refilling cooked breakfast items. Tablecloths not changed when table had been reset, baked bean sauce stains on the tablecloth. and napkins missing from the table. Definitely wouldn’t return.

Very nice, spacious, clean room. Friendly staff. Beautiful location. Fantastic breakfast

Really nice comfortable hotel, extremely helpful and friendly staff, excellent value for money

Good sized room. Really comfortable bed.

Hotel very dated, TV signal wasn’t good for the first 10 minutes, staff blamed weather & rural setting but it worked after approx 10 minutes. Unable to have a shower due to hot water scolding & unable to adjust on the shower & also mould around the bath / shower which could have been removed. Overall a poor experience.

Nice big room and bed

Clean tidy room

Peaceful night sleep on very comfy bed. Would definitely return. Friendly staff and clean room

Staff were very nice and room was clean. However the smell of drains throughout the corridors and bathroom was very strong.

checked in and no tv, when i enquired i was met with do you want a tv

We booked a suite for 4 people, however there was a problem with the shower, so they offered us 2 twin joined rooms. They discovered the problem with good notice to inform us before we arrived which was very appreciated. The room was clean and simple although dated and a little tired. Staff were all lovely. We requested an ironing board and iron and champagne flutes which were promptly delivered by the helpful staff. It did however take several attempts at calling down to reception before someone came to the phone. Baked breakfast goods and cereals were basic and simple, yet fresh. There was an option for a cooked breakfast also, which a couple of our party opted for, which was hot, tasty and came promptly. We were the only guests in the dining hall when we came down. The grounds were lovely, and there is a beautiful oak staircase inside which makes for good photos. Would stay again, but I think it was slightly over priced, for what it was.

Only slept there bed was great