William P.
with Partner
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Our stay at Wittenberg by Cove was mediocre. The location was superb! The building and unit were very nice. However, the table set had seen better days. There were gouges in the table and the chairs were heavily soiled. We had an issue with the radiator in the bedroom not heating. This was due to the placement of the WiFi thermostat in the living room. The radiators were also independently operated by WiFi. The living room got warm therefore it would not activate the bedroom radiator to heat. It wouldn’t even come on at all. I brought this to the attention to the front desk and I was told maintenance didn’t work on the weekend and we would basically be cold. We emailed Rafael the manager and he responded to us on Monday morning and provided a space heater for the bedroom. It would have been nice if the front desk would have offered this on Sunday evening as the low temperature was 3 degrees C. Many reviews indicated how friendly and helpful the front desk staff was. We found this to be the exact opposite. They were not friendly at all! Perhaps there are new employees. Every time we entered or exited the building they would not even greet you. We have traveled all over the World and usually receive a greeting from the staff. When I asked for a new room key it was palpable they were being inconvenienced and not friendly. We basically avoided any interactions with the front desk. I am not sure if I would return to this property in the future due to the staff!
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